BlueLotsReviews of bluelots.com

Response from BlueLotsJun 16, 2021

Hi, please note that this is not us! We do not list mystery boxes on BlueLots. You purchased from a scam site https://www.bluelots.com.cn/ that is pretending to be us. We are getting multiple 1 star reviews because of this and are trying to get the site taken down. Notice the ".cn" domain at the end. Please consider removing your review as this is damaging our reputation. Thank you.

Response from BlueLotsJun 16, 2021

Hi, please note that this is not us! We do not list mystery boxes on BlueLots. You purchased from a scam site https://www.bluelots.com.cn/ that is pretending to be us. We are getting multiple 1 star reviews because of this and are trying to get the site taken down. Notice the ".cn" domain at the end. Please consider removing your review as this is damaging our reputation. Thank you.

Response from BlueLotsJun 16, 2021

Hi, please note that this is not us! We do not list mystery boxes on BlueLots. You purchased from a scam site https://www.bluelots.com.cn/ that is pretending to be us. We are getting multiple 1 star reviews because of this and are trying to get the site taken down. Notice the ".cn" domain at the end. Please consider removing your review as this is damaging our reputation. Thank you.

Response from BlueLotsJun 16, 2021

Hi, please note that this is not us! We do not list mystery boxes on BlueLots. You purchased from a scam site https://www.bluelots.com.cn/ that is pretending to be us. We are getting multiple 1 star reviews because of this and are trying to get the site taken down. Notice the ".cn" domain at the end. Please consider removing your review as this is damaging our reputation. Thank you.

Response from BlueLotsMay 16, 2020

Hi Mia, I'm so sorry for your experience with us. Unfortunately, we've dealt with a number of instances of fraud recently and so do a verification process on some orders from new buyers. We absolutely are not suggesting your purchase was fraudulent, but our support team was simply following our fraud prevention process in requesting identity verification. We have received feedback that customers don't feel comfortable sending that information via email, though, and so are working on an integrated process where identity can be verified directly through our website. I do see that your order was cancelled and you were issued a full refund, but please reach out again if you have any further concerns. Again, I'm very sorry this gave you a bad impression of us, but please remember we are just trying to fight an onslaught of fraudulent purchases. These fraudsters are often very sophisticated and so it can be very hard to tell which orders are legitimate or not, which is the reason for the ID verification process. I hope you'll consider giving us another chance. Someone from our support team will be reaching out shortly to offer you a promo code in case you are interested. We appreciate your honest feedback and hope you much success in your business! -The Bluelots Team

Response from BlueLotsOct 30, 2018

Hi C. Bromley, I want to sincerely apologize for the delay you experienced in reaching out to us -- it is completely unacceptable and definitely below the standard we have set for ourselves. We have been a bit short-staffed the past month as the BlueLots marketplace has grown rapidly. I also want to assure you that we have hired more customer support representatives and are continuing to grow our team to be sure we provide the best customer service possible going forward. I'm also very sorry about the confusion with this purchase. One of our support reps did reach out to you and I believe resolved your issue, but if you have any additional concerns please do let us know. Thanks so much for your patience and for letting us resolve your issues for you. -Chris

Response from BlueLotsOct 30, 2018

Hi Dominique, I want to sincerely apologize for the delay you experienced in reaching out to us -- it is completely unacceptable and definitely below the standard we have set for ourselves. We have been a bit short-staffed the past month as the BlueLots marketplace has grown rapidly. I also want to assure you that we have hired more customer support representatives and are continuing to grow our team to be sure we provide the best customer service possible going forward. I have not been able to find any emails from you in our support system, though, nor was I able to see any recent orders on your account. If you could please email us at [email protected] with the order number you are referring to so we can be sure to resolve your issue ASAP. I do apologize that we are not offering phone support at the moment, but we will be opening that back up soon. Thanks! -Chris

Response from BlueLotsSep 21, 2018

Hi Robyn, I am sorry for the delay on the reply. Please contact [email protected] and include your Order Number and we will make sure to address your issue as soon as possible. We look to resolve any inventory discrepancies you may have had.