John L.
Take your business elsewhere if you like actually receiving your order.
I placed an order on 11/14/22 for 2 items from BFG. While I was looking forward to utilizing them, I never had the opportunity due to the complete incompetence of this company. On 3 separate occasions I contacted them, once by email, twice by phone, each 1 week apart. Each time I was told some variation of my item was on back order and would be shipped out to me as soon as possible. First, the item was being assembled, then it was on back order and in "quality control" but would ship to me within the week, then, just on back order and again, would ship within a week. The company's website says nothing about items being back ordered or out of stock and their FAQs state most orders are shipped within 2-7 days of ordering. 3 weeks later I still have not gotten passed "processing". Today, I contacted the company again and was met with hostility from a Mike Masseria. While attempting to explain my frustration with the way the company handles business and customer grievances, Mr. Masseria cut me off mid sentence and proceeded to, in a very hostile and rude manner, explain that he would put my refund through before abruptly ending the call. While I have heard good things about this company, both from my prior military capacity and my current first responder capacity, I am sure their products are likely top notch. However, it seems that getting one's hands on said products or dealing with an employee capable of handling disgruntled customers as an adult are out of reach. I will not be giving this company any further business and in situations where the company may come up in conversation, I will be sure to share my experience with my fellow first responders and advise them to look elsewhere for their equipment.