Blue MicrophonesReviews of bluedesigns.com

I originally opened a support ticket for my Blue Compass Boom Arm on 10 October 2019, and after being approved for a replacement, I spent 2 months waiting for said replacement with no ETA the entire time. At the start of December I complained that it's taking too long and I can't be expected to simply wait an indefinite amount of time with no ETA on inbound stock. I got a reply from Randall B. who said he could refund my payment instead, since they still had no idea when stock would arrive. I immediately accepted and provided my payment details. It's now been over a month since I agreed to that resolution and I have had absolutely no reply since then. I've tried replying to the ticket multiple times over the last month, but no one is checking it. I've tried tagging Blue Microphones in a post on Twitter and no-one replied, even though the person managing the account has been online regularly since then. I've tried opening a new ticket requesting that my other ticket be checked and replied to. I tried sending a direct email but it was instantly rejected via an automated response telling me to open a support ticket... This is the absolute worst customer service experience I've ever had from any large company. No customer should ever have to try this hard just to get a reply from the company. I waited patiently for months without an ETA, and when we finally agreed on a resolution I've just been completely ignored. I just want someone to process my damn refund that's now a month overdue for my 3 month old ticket. Do not buy this company's products unless you really enjoy having your time wasted. UPDATE: It has now been 4 months since I opened the ticket and 2 months since I agreed to a refund of my payment, and I've only JUST NOW received my refund through some questionable website called "TransferWise". Blue ignored my ticket for an entire month after I agreed to a refund, I had to open a new ticket just to get them to reply to my original one. They responded with "We have now submitted your refund for review, it will take 24-48 hours to be approved." I didn't receive any refund or confirmation after that and they once again went silent for another month. I had to open ANOTHER new ticket and make an international call to their call center to have someone respond and action the refund. In the end the people managing my ticket never apologised or explained why they were dragging me through the mud for so long, probably because there's simply no excuse for their rubbish behavior over the course of 4 months. No refund/replacement should ever take that long. AVOID THIS RUBBISH COMPANY LIKE THE PLAGUE.

This is the worst customer service I have ever received, point blank. You will go weeks without a response, no one ever answers the phone during peak business hours. I had to file a complaint with the BBB to get a response the same day. Now after all that, they still haven't shipped out my microphone, and still won't respond to my emails or phone calls. Avoid this company and it's products like the plague, you couldn't pay me to go through this again. And the worst part is my mic was brand new less then an hour of use on it and it broke, so when I finally do get my replacement, I half expect it to be broke in the box. Almost 3 months of this and I'm unsure the mic will even work. Do NOT give this company a dime.

This customer service rep, Joshua Dudgeon, is not helpful at all. I made a mistake on an order, requesting to cancel. Guess what, he didn't cancel it and asked me what went wrong. At least put the order on pending right? Nope, he let it ship out anyways because who cares!

Absolutely terrible customer service. My Microphone was great but it broke during the warranty. They offers to fix it if i sent it to their warehouse. I had to pay for that shipment which is at least half the price of a new one. Now i'm siting with a broken mic i'm never going to pay the price to get it repaired.

Absolutely terrible customer service. My Microphone was great but it broke during the warranty. So i opened a request with Blue as stated on the site and without much delay they offered to return for a replacement. However, as i was an international customer they asked me to send it to another company in Amsterdam, which i did in the correct way, including the RMA number on the box. I tracked the package and after a few day i could see it was delivered and signed for. After about 10 days i heard nothing about my microphone so i went back to the website and replied to the open ticket for any update. Another 2 weeks went past and i had no response, i asked a few more questions with still no response. Then i received an automatic email I assume saying that the RMA was not received and will be closed in 15 days if not received. Again i responded, i was trying to explain that i had sent it and i had proof of delivery..but no answer They closed the case 15 days later with another automatic email. I received no help or response to any of my messages and now I am minus a microphone, even though i followed the procedure correctly and have proof of delivery They may offer quality products but their customer service is terrible, do not expect any support once purchased