BLUE Microphones is an audio production company that designs and produces microphones, headphones, recording tools, signal processors, and music accessories for audio professionals, musicians and consumers.
Blue Microphones (bluedesigns.com) has 42 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Alan
Honestly the worst experience I’ve ever had with a company ever.... they’re staff give you conflicting answers which never resolve the issue, they refer you to other departments that don’t exist, it’s a joke. Basically stole my money. Hate the company, wish I never even bought anything of theirs. Put me right off ever buying from them or Logitech EVER again.
Maurizio
No care at all for their customers. I bought a microphone from this company late November 2020. It broke and not work almost immediately. I contacted Blue support and after sent several picture of the microphone, invoice copy etc., they agreed it was covered by the warranty and asked for my address and phone number. After that they disappeared, they don't answer the phone and don't answer my daily emails to them and I haven't got my new microphone either. Don't buy from them as it feels like a scam and you can loose your money. Maurizio
Paul E.
We have one of the BLUE snowball microphones - apparently all you need to do is plug it in and go. Wrong. We have 4 different computers in the house, 2 macs, a Toshiba, and a HP. This mic doesn't work on any of them. After several attempts to reach the company for assistance, their response was 'it must be your computer'. Based on the product not working and incredibly poor after sales service, I would recommend buying anything else before one of these products.
Kevin W.
If I could give them less than one star I would - they deserve negative stars!! Worst customer service experience ever. In a million years I would never again do business with these guys. In a nutshell, I lost the cord that connects my mic to my computer and they refused to send me a new one, even after I offered (multiple times) to pay for it. They then had the audacity to suggest that I hadn't actually bought the stupid mic, even though I produced the receipt (twice!!). And all of this for an $8 cord. Talk about a company that doesn't get it. My advice: avoid Blue Microphones at all cost.
MC
Worst customer service as the others have already said. Yes, it's totally understandable to have shipping delays especially during COVID, but they DO NOT let you cancel the order even if the product's not shipped within the promised time, plus you won't be notified when that happens. If you don't wanna waste your time dealing with their poor customer service, just get their product somewhere else with a good shipping & return policy :)
Ana
Ordered a Microphone almost a month ago and it still hasn't shipped! I asked to cancel the order but customer services keep saying that it's in processing so they can't. I had to call them to get an answer otherwise they don't answer you over email. Absolutely terrible service! Never buying directly again!
alberto C.
I suggest not to buy from Blue. They refuse to honor their warranty with products, especially products out of production within the warranty period. I have a pair of headphones bought at an authorized retailer with a valid receipt that broke, and they don't want to honor the warranty. They even made up a lie about their warranty policy to get rid of me. The beauty, it is in writing. If a warranty is valid, it should be honored. Regardless of the product is or is not in production. It is not the consumer's fault that corporate decided to take out an SKU and still sell it at retail stores. Blue is not a trustworthy brand, and luckily other brands are as good or better that will stand behind their products and promises.
Ramo T.
If I can give you 0 stars, I would. Horrible company NEVER again.
