Joe
Refusing to deliver my item
I paid nearly $800 for my item with DDP (delivery duty paid), which means it should be delivered directly to my apartment (this is what was agreed upon). Instead, the company is refusing to complete the delivery and insists they’ll only drop off to the road/street nearby unless I Zelle them another $800. I even offered a reasonable compromise…to have the item dropped off at my building’s front entrance or back entrance so I could hire movers myself but they refused. They are also refusing to confirm a delivery date until 1-2 days prior to delivery and say they will not guarantee a delivery time making it impossible to coordinate with my own movers. This experience has been incredibly frustrating and is giving scam. I strongly advise others not to do business with this company. I’ve also discovered that they are engaging in questionable international shipping practices, such as under-declaring shipments and falsifying item details and values on customs documents. They are engaging in illegal and fraudulent practices. They are not trustworthy and you should not trust your items or money with this business. Proceed with extreme caution.