Blue & CreamReviews of blueandcream.com

I placed an order on dec 1st…. And almost 3 weeks later my order still says pending but my credit card was charged. I sent 3 email messages inquiring about my order and nothing….I’m about to call my credit card to cancel order. I honestly cannot believe this type of shady customer service happens in 2021.

Placed order, and received confirmation 12/5, but have heard nothing since. When checking order status on their website it shows as pending. Have emailed twice with no response. When I call the posted phone #, it goes straight to a message that basically states they aren't answering and the best way to contact is by email. Clearly, they aren't going to get my item to me by Christmas and they won't respond. I want my money back.

I ordered two items on black Friday. I applied the black friday promo code and when I received the items, one was not the size I ordered and the other one was just too large. I scanned the QR code provided with my purchase to start an exchange and it says both my items are Final Sale. No where did it say that when I purchased the items or else I never would have ordered. I have contacted customer service twice online (because their phone lines are down) and have not received a response. I will never order from here again... prefer Shopbop!

Bought items over a week ago still not been shipped just would like to know when I will receive my order ??? 😡😡😡😡

This is my first time shopping here and it’s been over a week, my order still says pending. Your website saids order are being dispatched next day? I emailed customer service but no reply? Am I going to get my order ?

I found a pair of Moussy jeans I really wanted and were on major sale for Black Friday. Unfortunately, the online site wouldn't take my first credit card (and there are no issues with it - I use it every day), wouldn't take a 2nd card (no issues with that one either) and also wouldn't take Amazon Pay from my Amazon account!! There was some problem with their site. I tried for 3 days in a row and each time it wouldn't work. Also, reached out to the help email and never got a response. I won't be shopping here ever again!

This was a pretty bad experience. I placed an order and was not pleased with the product, so I tried to reach out to the customer service department (they don't have one). I was on "hold" for HOURS. I didn't have hours to waste on the phone so I sent several emails. I have yet to hear back from them. I don't know who runs this and what type of education/training they received in running a respectable business, but I'd suggest they get a refresher.

If I could give this place zero stars I would. They sent me the wrong size. I ordered a size US 1 and received a size US 6. After getting my bank involved they only offered store credit for their mistake. It makes no sense!!! Don’t buy from here!!!!!!!