NKB
A completely broken vetting system…
A completely broken vetting system followed by total corporate abandonment (Block Renovation as the new parent company of BuildZoom). We paid BuildZoom a $6,250 Premium Tier fee for promised data-driven background screening, elevated vetting, and dedicated oversight to build our new home. Instead, we were matched with a disastrous contractor who left us with a severely defective, incomplete project, forcing us into active court litigation in the 12th Judicial District Court, State of New Mexico. Per our public court petition and independent engineering assessments, the project suffered from extensive non-compliant structures and substandard dirt work. Specifically, official independent soil testing revealed the site preparation failed standard compaction protocols, achieving only 85% against the required 95% safety standard. This has resulted in $148,246.39 in direct damages to date to repair the defective work. Based on our experience and tracking of this matter, we believe the Phoenix regional office has similarly mismatched other families across New Mexico and Arizona during the same timeframe, leading to widespread financial hardship. After initiating our lawsuit, we contacted our past BuildZoom representative, who informed us that Block Renovation had acquired BuildZoom earlier this year and that she had transitioned to the new parent company. We provided her with the official petition filed with the court. To compound this devastation, when we formally escalated this fee dispute to BuildZoom’s new parent company, Block Renovation, we were met with a total wall of silence. We sent a formal contractual demand for a refund via Certified Mail to their corporate headquarters in Brooklyn, NY. We also sent multiple courtesy emails to all known corporate contacts and directly emailed their designated legal contact at their explicit corporate direction. Following no response, we issued a second urgent notice. Both attempts were met with complete silence. We find their refusal to respond to a documented, serious complaint to be highly unprofessional, dismissive, and entirely inconsistent with the "elevated standard of care" promised by their premium service. These entities are quick to pocket thousands in premium consumer fees, but in our experience, they abandon homeowners and insulate themselves from accountability when their matches cause severe structural and financial ruin. Based on our ongoing ordeal, we strongly advise avoiding both BuildZoom and Block Renovation.