BlackcraftcultReviews of blackcraftcult.com

I was shipped the completely wrong item and they never respond to my emails. I am not the kind of person to leave a review or make a complaint but the customer service has been absolutely shocking and I feel like they have totally just ripped me off. This website may be a scam.

Super disappointed with customer service. I work retail and I am very aware of how backed up shipping is, however when there is no other option for shipping other than priority and I’m charge over $27 to ship items that weigh just over 5lbs and it takes 3 weeks for the items to arrive I would think that a company would refund my shipping charges to keep a customer satisfied and thus a customer that would return. No such luck and I can honestly say I will probably find somewhere else to shop. Bummed because in the past BCC stood behind their brand...wonder if they’re under new ownership/management

Literally impossible to return anything. Worst company I've ever dealt with, and I'm dead serious. Won't answer questions. I'm about to spread a boycott like butter if they don't figure it out.

Cute clothes but good god the fit is terrible. I ordered a large pair of joggers and the waist is huge but the butt and thighs are far too small with a crotch that goes down to the knees. The return process is a garbage nightmare, especially in this day and age. Also bought a tree skirt that is much smaller than pictured and is made out of a cheap material. Won't be buying from this company ever again, don't waste your money.

I ordered the blood moon hoodie and the matching hat, so they sent me the correct hoodie but the hat was legit 100% purple so i sent them pictures and asked if i returned the hat if they could send me the correct one. They told me that i could send it back and get a refund for the hat because "all the hats are some version of purple or red" even though they are completely two different colors and nowhere in the description did it say anything about the color purple. All of this after i waited a little over 3 weeks for it to get here when i paid for priority and they kept ignoring my emails asking for a tracking number.

I really loved their joggers at first, but I order the same size and they vary A LOT. My newest pair is super small and it will cost me return shipping plus $17 to exchange them. Seriously pissed. I've gotten super big joggers too, but I figured unfortunately I'd probably grow into them, but these small ones aren't comfy. Joggers definitely need to be comfy. Last pair I'll buy. Really bad customer service return policy.

I wish I could give zero starts because they gave me zero help. I ordered a $50 hoodie that never showed up and they said it was not their fault. Alright I get it, well USPS has been trying to help us out but since it came as first class there was no insurance on the package it cannot be refunded via USPS. At this point I want to cry. This is the first item I've bought from the company and I will never buy from them again. I have emailed their support SEVERAL times and they refuse to resend the item or refund my money and they refuse to even file a claim as a company on their behalf (for usps to give them their money back after they refund me). Their customer service is absolutely awful. Please just be cautious if you order from them, I guess.

Long time BCC supporter no more. Everything is made in China. High price Low quality.