BlackcraftcultReviews of blackcraftcult.com

Terrible customer service. I emailed SEVERAL times before hearing back bc the code the kept posting on their Facebook wouldn’t work. I even messaged them on Facebook, but no reply. Then, they eventually emailed back and all they said was that they don’t reply to Fb messages. So I said, can’t you help me then… and the only response was that the code was expired. No other help. 🙄 Even though, they posted the code, the DAY before on Facebook with no expiration date. 😡 super Annoying and unprofessional

Customer service is non-existant. They ran a sale and begged me thru advertising to participate. When I created an order for a hoodie, paid them with 10x more than the order amount in my bank account, they turned right around and cancelled my order. Claimed they "suspect it is fraudulent." No verifying the order, no putting it on hold until I verify; just straight cancelled. Wrote them back said I won't miss them if they're going to talk themselves out of the sale.

Never shopping with these guys again, I have given them many chances. Not only did they send me the wrong item before they rejected fixing an error on my order regardless of the item not being sent out yet, but they still sent me the wrong size even though I fixed it on the return slip. Extremely upset with this company.

I really want to recommend this brand because the things they send look really nice but their sizing charts are WAAAY off and they won’t get back to me about getting a refund. So I bought two shirts that didn’t match the sizing measurements that they advertised and the customer service people won’t get back to me about returning them. Obviously they need to pay for shipping because the sizing chart is inaccurate, but if I create a shipping label they’re going to charge me unless I can confirm the situation. So unfortunately until that’s resolved It’s a 1 star for me. I also bought sweat pants but again I got a small that I’m positive it’s an unmarked medium.

I ordered from them at the end of February, filled out all the fields with my correct info (They'd shipped to me before no problem) and waited. I got a notice from USPS that they could not deliver and were sending it back so I inquired as to why. BCC didn't fill out the shipping info correctly and still have made no attempt to ship it back to me even though it was returned to them last week. I have contacted them multiple times and gotten nowhere. Definitely not ordering again.

I ordered from them when the store was 50% off. My items were delivered in a reasonable time. However the quality of the clothes I've received are just bad. The leggings print cracked immediately and after 1 wash the middle seam in the crotch popped. The slides i purchased were already coming apart when i opened the box. You can find better quality clothes from discount places like tj maxx. Don't waste your money on this company better to get items off etsy for the same price and they care about the customer.

Absolutely atrocious customer service they don't help at all with what's going with packages

these people dont care about their customers. they literally took 3 months to finally get back to me about my $400 package that was lost in the mail. they didnt provide me with any real answers and had no empathy about the issue. instead they send me emails every week asking if i wanna buy more stuff from them that wont get delivered. they issued me a refund only after me doing all the leg work and hunting them down. they didnt reach out nor did they try to make the situation any better after hearing about my experience with their brand and shipping issues. instead they assured me i wasnt the only one and i can always place another order with them. instead of apologizing and making the situation better, they would rather brush people off and move on. were in a global pandemic. i couldve taken my business anywhere on the internet. never again will i go through this headache with these people