BlackcraftcultReviews of blackcraftcult.com

I would give 0 stars if I could. I’ve been a long time loyal customer of BCC and recently received an order where I ordered two x-large shirts. What came was so small, it could fit my child. When I emailed to inquire as to why the shirts were so tiny (because of course they don’t have a customer service number you can call), I was told they were accurate according to the Roman numerals on the tags of the shirt. So I asked about returning them so I could get a larger size and was told I’d have to return the free gift I got as well. So now I’m stuck giving one shirt to my daughter and feeling the need to lose weight considering they tailor all of their clothes toward stick thin women. Their clothes are also mostly 100% cotton, meaning they’ll shrink so I thought okay, I’ll get a 3XL and guess what? They have no 3XL women’s shirts. What a joke. When I told the representative I spoke to over email that I’d just keep it and get another in a bigger size, I asked if there was any way I could get a small discount code for all the inconvenience and was told they don’t offer that and have none to give out. Oddly enough, I googled blackcraft coupon codes and what do you know? There was one for 20% off, code “POISON”. So not only did they lie, but they gave awful customer service and while their clothes are cute, they’re basically made to fit unhealthily skinny women. Not to mention, everything on their website is ridiculously expensive for less than good quality material. I won’t be shopping with them anymore.

I ordered a purse from BlackCraftCult a few months ago. A month later the stitching started to come off. I contacted the company and was given a partial refund. This week the magnetic clasp pulled off the purse because it wasn't attached well. Now the purse won't close and it hangs oddly because the strap is attached to the fold over part and not the bag. This was an expensive purchase for me and I've used it very lightly for the last few months. I contacted the company again and they can't do anything. Killstar has much better quality and I used that purse for a year without any issues. Its also fishy you can't leave reviews on the website

Their sizes are absolutely ridiculous. I ordered a large in their unisex joggers and they were the size of a women's medium at most (which you know womens and unisex sizes are very different). I sent the 2 pairs of joggers back to be exchanged for a 2xl. When they got them, instead of exchanging the items, they just issued a refund and claimed that they did not have the sizes in stock. When I checked their site, they had the one pair in stock. So instead of just exchanging the 1 pair, I had to repurchase them and pay another shipping cost. In total, I spent $30 on just shipping because you have to pay to send items back to them. I just received the 2xl joggers and they're BARELY bigger than the large. So if you aren't small and tiny, don't order from here.

They have a sale for 40% off but make up for it in shipping with it being $18 shipping no matter what you buy. The shipping was more than one of the shirts I wanted to buy! I will never buy from them that is beyond crazy.

This company is just greedy and I’m wondering how they’re even still around. If you buy something from their website, good luck getting an exchange or return if it doesn’t fit. They make it nearly impossible to pass their guidelines for a return. They denied my return because they said I didn’t lint roll it well enough! What company does that?? Plus they make you pay for shipping! Even if their product is severely mis-sized. I ordered the same size from their website numerous times that fit just fine, but I got one item that was definitely much smaller than what it was marked as. But the customer pays for the mistake! Worst customer service ever, there’s not even a number you can call. I would highly recommend avoiding this clothing company! They should mark on their website “all sales are final” since it’s so difficult to exchange or return an item.

I ordered two items in a black Friday sale. One of which deviated from the images on the sale page which lead me to believe it was defective. I reached out, didn't hear back for a couple days, emailed again, didn't hear back. I emailed then at least four times before even hearing back. Was asked for pictures of the product, which I sent, and received a return shipping label. They message me back to tell me that the bag is just made that way now, it's not defective. They offer a refund or to ship it back. I affirmed that I want a refund. They've gone ghost. I would not have bought this product if it had been advertised accurately. I wanted the product that they had pictures of. Waste of each of our time and completely disingenuous. The other one I bought came exactly as advertised and is lovely, though I am worried about it's integrity after reading another review about their bags.

Ho fatto l'ordine un mese fa, sto ancora aspettando!! Senza contare che monitorando la spedizione, leggo che il pacco è sempre a Los Angeles!! Addio!!

Do not order from this company! They sent my daughter's Christmas gifts to the wrong address and refuse to resend them. After emailing them they offered no credit, or to resend their products so she will have her Christmas gifts. Unbelievable