BlackcraftcultReviews of blackcraftcult.com

The customer service is subpar. I ordered a hooded sweater and needed to size down, so I followed return protocol, paid for shipping, and what I got in return was my original sweater balled up and stuffed into a bag with as much hostility as possible. No reason. Couldn’t get anyone through email, couldn’t get anyone on the phone. I have bought a LOT from Blackcraft over the years, but after this disrespectful interaction, well, Blackcraft, you’re dead to me. I’ve got a lot of goth girlfriends and guy friends and believe you me, I’ve told every last one of them who will listen. They’ll take your money, but if you need to return or exchange something, dark lord help you. I feel like they would have punched me in the face if they could have. Shame on you, Blackcraft.

Misleading item details, shadily covered with “ordering a size down suggested”. Their size chart is wrong. The item arrived mislabelled with the wrong size. They refuse to accept there’s a “defect” as the item was “correctly delivered”. I’ve spent hundreds on their brand in recent years - it stops today.

I ordered a pair of shoes I was waiting to be back in stock for like a year when they came in they didn’t fit. I squeezed into the right foot but the left foot was a such a fight to get on and when I walked around it felt like I was cutting off circulation to that foot! Customer service is garbage they're denying that they are defective and expect me to pay more to send them back they were $155 boots! Might not even accept the return because of a few pet hairs and because I tried them on like WHAT. Boycott black craft cult shop on killstar instead.

If I could give this company NO stars I would. Really wish I had read trust pilot reviews before making a £70 order with them. It’s been over a month and although the “tracking” (since realised it’s a fake site ) changes every couple of days , it never actually says anything of merit. Contacted customer support to get a snarky email that basically said just wait and stop being impatient!!! They couldn’t care less and refuse to refund me. Avoid at all costs

FAKE CHINESE WEBSITE, DO NOT ORDER The order website says it was never shipped, and their mysterious, probably fake tracking website says that it was delivered in my mailbox. Not in my mailbox, nowhere in my building. They didn't even send a real package and give fake info. Will be figuring out how to report them, but since they are based in China and ship from there, I doubt anything will happen. And they know that.

They promoted a free item for orders over $75 and never delivered. As a business owner I understand how easy it is to make this right but their customer service REFUSED. I gave them easy ways to fix it and they didn’t care to bother. They even made snotty jokes. They lost a 5 year customer over a 30$ item. Absolutely embarrassing. No wonder their brand died in 2018

Bought one thing from the, and while I like it and despite the shipping beimg 3 days late and the decal on the pants are so much smaller than the store depicted,they need to actually discuss plus size sizing with actual plue sized people. A 20 in/cm waistline is NOT a 3XL. The pants I bought do actually fit, if a little snug on the waist, they look a d fit like an XL. Not a size supposedly tailored for larger bodies. If you're plus sized in any way just dont buy clothing from them, and I'd go as far to say whatever date they give you for a delivery, expect it to be 3 or more days late.

I was excited to buy some items and I saved for them because they're a bit pricey. Get to checkout and it says didn't take payment , bank account clearly says otherwise. So um you stole my money? Let's see if they reply otherwise I'm contacting the better business bureau and reporting them for fraud/theft