BlackcraftcultReviews of blackcraftcult.com

I bought a pair of shoes as a Christmas gift. The shoes were a little big, so I was going to exchange them. I could not return or exchange due to their 30 day policy. Seriously? That policy in not realistic around the holidays. Now I have a $60 pair of shoes I can do nothing with. Total waste of money

Poor customer services my daughter order clothes order canceled it due shipping label never refunded money 400 is a lot of money to spend on stuff never received

The stuff is cute but will not last. My husband bought me a backpack purse in February 2021 and a strap fell off less than 5 months later. Their response was along the lines of “it’s out of warranty sucks to suck”. I fixed it myself and it did okay. 3 months later the second strap fell off. And now the material where I made the first repair is ripping. Not worth the money for the quality.

Shipping lasted for 2 months and items are poor quality for the pricing. Definitely not satisfied with this order.

They have horrible customer service. Package was lost in the mail and they waited over three weeks to refund me. I didn’t want a refund bc I had purchased everything on sale. I then had to re order sans sale pricing. They also waited over a month to process a return and then told me it was returned damaged. I literally tried them on- what could have been so damaged? I love their clothes but they seem to really have a disdain for people. If that’s the case find workers who enjoy speaking with people and helping out, because clearly that isn’t the case now.

I have one pair of bcc jeans that I’ve never been able to wear because they run soo small. They say they’re size 5. I’ve tried losing weight enough that everything else I’m wearing is a 4, and these still fit like a 1 or 2.

I ordered two items from this company, luckily they weren't clothes as they seem to have horrible reviews. Items were as described, however wait time takes awhile and contacting customer service is pretty much non-existent. They don't respond to their emails or DMs on FB or IG and their shipping costs are absolutely outrageous especially if they're out of Anaheim. It doesn't make much sense as to why they're charging $22 for shipping, especially if they're within the U.S. What turned me off is that they choose to ignore the problem and not return messages to try and correct it. You'd think they'd want to keep their customers instead of leaving a bad taste in their mouths. Honestly if I would of read the reviews on trustpilot first, I wouldn't of purchased anything from them to begin with. It's not so much the product that turned me off to them but their lack of respect for their customers.

I ordered a hoodie from the early this week. I failed to read up on them as they seem popular on Facebook. I wanted a small but it came today in the mail & was a XXL. I guess I'm stuck with it...at less it came. Oh well