BlackcraftcultReviews of blackcraftcult.com

I am very disappointed because they stole their bogg bat design from a small company called spellbound soles. It just leaves a bad taste in my mouth, not to mention the few times I ordered from them it literally took them like a month for the item to arrive.

I ordered a huge order. The package got lost per USPS. I have attempted to contact blackcraft multiple times, but no one has gotten back. It’s been a month. I really want my order.

Absolutely terrible! Ordered a very expensive kimono advertised as blackcraft on their site. Received a crappy cheaply made item made in China worth about £20 when I paid £120 for a luxury blackcraft kimono. The label is NOT a blackcraft label. Now they have updated their site to say it’s not blackcraft however this was not stated when I purchased. Absolutely disgusting

They offered a promo to get a mug if you bought a certain amount of merchandise. However they wouldn't allow you to add the free shipping code if you got the mug because they won't let customers have two promos in their carts. This is with enough merchandise to get free shipping beyond the mug cost. rather than doing anything they just shrug their shoulders. Once order is placed, they don't give you a processing time, so you just wait and wait. When you reach out to customer service they just send you a form letter of their processing times. Then when you wait some more, beyond the time quoted, and reach out again it's "oh sorry we're just behind! And I have no idea where your package is at in the queue!" Absolutely horrendous service from both the company itself and its customer service team. I'm so done with this.

Used to have quality clothing and true sizes. My last 2 orders the shoes were MASSIVE in the size I usually wear, and the shirt came with a stretched out collar. Will not be buying from this store anymore and will tell all of my friends to do the same. So many better alt clothing brands out there with decent customer service.

Very disappointed in this store. Long term customer and my recent purchase was delivered to the wrong community box number accidentally and was never recovered. They will not offer any replacement or refund as its against their policy and it shows as "delivered". So much for working with the customer and trying to solve issues that come up. Very sad, Im out $250 now and will not be going back to their store. Completely avoidable and unnecessary.

Absolutely terrible shipping experience. $280+ order with express shipping (2 day), it has been 3 weeks and still hasn't arrived.

I have ordered several times from black cult and always loved their quality. They must be ordering things from overseas only now though because the order that just came in the mail was child sized. I have large shirts from them that are bigger than the xl that I ordered. I ordered slides that were supposed to be a women's 12. They barely got my kid who wears an 8.5. Other items the quality of the print and fabric were lacking. This was a complete disappointment and not what I have come to expect from them.