BlackcraftcultReviews of blackcraftcult.com

Purchased item and was sent an email after purchase to wait up to 7 business days for processing. That was first bad taste that BCC left in my mouth. You’d think right off the bat if the shipping was this bad they would have a disclaimer on their Instagram or other social media platform.. or even on their website warning that they were behind and the shipping could take up to X amount of days before processing. That to me is incredibly sneaky. After this, I waited the seven business days, to which I finally contacted them after seeing my item still hadn’t shipped. It took them FIVE days to respond to an email asking about the item and why in the world they didn’t bother to tell the customers beforehand that they were severally behind. Again, five days until I got an email that asked if I wished to cancel or continue even though in my email I specifically asked when the item would mail. When she finally got back to me (another two days later) the rep told me another two days before the item would ship. I said absolutely not and requested a refund. Thankfully that went through but I can’t believe that this company with its following and the prices of their items that they didn’t prepare by hiring a customer service team for this time of year. Instagram is littered with comments under photos saying they are missing items, received a hand written note in the box that the item was out of stock and they still haven’t gotten a refund! Items being shipped to the wrong place or in fact going on three weeks and their purchases still haven’t been mailed. These buyers have tried contacting the company and received nothing back either. Blackcraft cult has cool stuff but frankly the lack of service is atrocious. This is the same thing Iron Fist did to its customers when it filed bankruptcy. Bobby (owner) get your stuff together. You’re making insane money and have undoubtedly begun to run your company into the ground with horrendous customer service. You clearly have enough time to post daily on Instagram yet refuse to send out a notice on shipping delays or answer your customers. Will never buy from them again.

The only reason I am giving this company 1 star instead of none is because 1 star is the lowest it will allow me to review it. ***********BUYER BEWARE***************** This company has literally been the absolute worst online retain company I have EVER! had to deal with. First after you purchase an item it states that it can take 5 - 7 business days before your order is processed. So right off the bat dont purchase anything unless you are willing to wait approximately 2 months ahead of schedule before needing or receiving your purchase. Secondly I have purchased several items now back in November and it's been over 2 WEEKS! and I am just now recieving shipping/tracking information on my first order, which has still to yet have left their location in Anaheim, CA. The 2nd order which was placed prior to the order I had received tracking on, their system did not save my street address in the actual order for my shipping or my billing address. I have tried reaching out to both emails provided by the company since there is no other way of contacting and have yet to get a single response. Not a single person from this company has reached back out to me to help provide reassurance of the delivery of my order. Save yourself the time and energy wasted on this company and the absolute worst / non-existent customer service this company provides. It's a real shame because I wanted to be a frequent customer of theirs and they have a lot of really cool stuff that you can purchase, but there is not a chance in hell will I EVER purchase from this company again.

Sizing is terrible brought a medium in a distressed t , fits like a large in width. Looks out of shape, one of those cheap n nasty materials that will wash up bad.Just like buying a bad knock off on eBay. Great designs but they really need to step up in quality. Pointless having a sizing chart when product doesn't match to actual size.

I bought the fiend shirt and it looked absolutely nothing like what I thought I was ordering online.

Dealing with this company has been one of the most infuriating things I’ve done. I paid for a mystery crate in advance that was supposed to ship out in October, yet I never received it. So I did what anyone would do and I reached out to the company once, twice, four times before finally getting a response. I was given a poor excuse for the delay and still requested my package instead of a refund. It’s now been 2 weeks since then and I’ve heard nothing back and still awaiting my items. Don’t waste your time.

First hoodie I bought from them was fantastic, I ordered a size bigger than I wear and it was very roomy and baggie on me. I've since ordered two more from them and neither one come even close to fitting me. It's actually appalling that they try to push these off as the same size. The first one I ended up giving to my girlfriend because it was much easier than dealing with the horrible return policy. I ordered another one to give them another try, especially because the one I really wanted was back in stock in my size, just received it and once again IT DOES NOT FIT. So very frustrating, I will never order from this company again. Do yourself a favor if you buy from them and order at least 2 sizes too big for yourself, if that isn't available just save your money and spend it elsewhere.

be aware, i bought 2 shi**y sweaters and it's never arrived because it's still in the costums, and this is the second time i buy from them, the first time didn't happened, but now yes and i think bcs they sent it as if they were not a company,they sent it like if they were someone individual, i asked them for help and they have never answered me, now i'm dealing with it alone, i have been waiting for it like 3 months now. and when you receive the package it's look like a wish package. too cheap. Para gente de españa, os aviso de que en aduana en cualquier momento te pueden parar tus pedidos en aduana y tendrás que pagar la puta hacienda y correos... por ello ten cuidado antes de comprar en esta tienda ya que no te ayudan en nada, les mande un correo porque necesitaba la factura y pasaron de mi, ni me contestaron, pensaba que comprar de internet es libre pero veo que no.