BlackcraftcultReviews of blackcraftcult.com

I love most of their designs, but everything is soooo small. Like everything. Hats, shirts, jackets, too small.

I honestly want to give 'zero' stars. The customer service from this company is absolutely horrendous. I haven't even made a purchase yet and I wanted to buy a large number of items. I emailed them over 5 weeks ago with zero response, so I emailed again and still no reply. I tried their online contact box... still no reply. I have contacted them on Twitter - no reply. I messaged them on Instagram and was told to email them, which I had already done. I tried to explain that I had emailed weeks ago with zero response and surprise surprise they didn't respond. I wasn't surprised when I signed onto TrustPilot to see that the majority of their ratings are terrible. After reading half of these, despite liking a few of their products I honestly don't think it's worth the time and effort. STAY AWAY!!! A gamer friend of mine was apparently asked if they would wear their merch on stream, and I have now told her not to do this because they really are not a company that I think people should be representing. I cannot express how annoyed I am and genuinely surprised I am that I wanted to throw my money at them yet they just did nothing about it.

Never using them again. I bought a hoodie from them, which still says "in stock" to this date, to then get massaged a week or so later saying it isn't in stock so I'm getting a refund. The amount they were going to refund me was less than what I paid originally. I understand the dollar to pound goes up and down, but this is unacceptable. It wasn't my fault that they told me it was in stock, for it to be out of stock, so why should they get to keep £5 of my money? It makes no sense. The woman didn't seem to understand either. Bad customer service.

I'll start by saying I've placed 3 orders with BCC totaling about $1000, which is pretty expensive for only a handful of items. 2 out of the 3 orders I've gotten have been incorrect. They have really poor customer service, probably the worst I've seen online. They don't even send an apology for messing up your order they just tell you to send it back. So cool, I'm wasting money to buy packaging, wasting money to print a label, wasting time and money to drive to a post office then waiting several more weeks for the correct item. I just paid $30+ shipping for a tshirt and now I have to spend all this extra money just to get the tshirt I actually ordered??? What kind of customer service is that.

It took 3 weeks for my order to say it had shipped. 3 WEEKS. Site states 5 to 7 business days. Then a month later when I finally received my items 3 of the 4 were the wrong size. If I'm ordering all XL what in the world would make you send me 3 smalls?? Buyer beware. Never heard back via email to rectify the situation or get a refund.

So over priced and the owners are douchie..... its laughable

I ordered 2 weeks ago and they never shipped out. Contacted 3 different ways 5 times and no response. They basically stole $130 from me. Do not buy from them. They're thieves.

I usually go Instore to shop . Avidly mind you but this time I figured I’d just order online ... As a PAST fan and customer of BCC all I can say is w-t-f. 1week later still not processed and no communication from anyone after sending 2 emails just requesting confirmation on my order . It’s jan not the holidays first of all. Second all I wanted was communication after spending $239 . I don’t expect to even get my order and I won’t even go in store anymore .