Suzanne Nina K.
I paid close to $600 for half a year…
I paid close to $600 for half a year and called about mid way to find out why I was not getting any leads. They wanted me to call the people who had looked at my post, calling them "leads", but I wasn't about to randomly bother people just because they read my post. What makes this any different than the SPAM calls I get on a daily basis? But the real suspicious thing about BizBuySell is I got 2 calls not long after I had complained that I was not getting any leads, and they both made an appointment to come in but they never showed up. I thought there might be a possibility that BizBuySell might have hired people to just make the calls and not follow through because I was complaining, and they needed customers to feel we are getting some results. I was then charged a renewal fee of close to $90 because I was a few days late turning off the renewal on my account during my busiest Thanksgiving/Black Friday week. I explained that I did not get to read my email on time (sent 2 days prior to expiration), and they said it was my responsibility because the renewal date is on my account, but because I didn't get any leads, I was not actively on my account. I was barely on there 4 times the entire 6 months I had the account. And as everyone has heard, BizBuySell does not make exceptions. I agree it was somewhat my responsibility to check the renewal dates, but if a customer is completely feeling we were wronged for any lack of services provided for the good money we paid for, then I think they should not raise their voices while speaking to us on the phone. (Donald supervisor I spoke to). Also BizBuySell should provide multiple emails before renewal time or at least well in advance instead of 2 days prior to the renewal date during the busiest season of the year. After spending close to $700 and half a year later, it was all money down the drain. It would have been more gratifying if I had just donated this money to charity.