Chris W.
Poor and unprofessional customer service
Tried to make a small withdraw from my account, first try failed due it was Federal Holiday. OK, that is an excuse. Second try also failed, the customer service denied and say I have to pay 47.9% of the profit I made to investigate my account activities, which BitFlyer USA also accuse me of stealing its company information, and threaten to close my account and damage my personal reputation and so on. Very unprofessional way of handling the issues. First, their is no law that I have to pay 47.9% of my profit to investigate, second, the accusation has no proof, no evidence of me getting in the system to steal company information/property. Finally, the customer service refuses to continue but to wait for FBI.gov's investigation, which I did.



