Charles S.
Do NOT use this firm
Do NOT use this firm. Its fee is 30% of the transaction, which was never disclosed to me. I deposited $10,200 to purchase BTC, but was credited for only $7,200.
Bitcoin Depot is listed under Banking & Money.
Bitcoin Depot (bitcoindepot.com) has 70 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Charles S.
Do NOT use this firm. Its fee is 30% of the transaction, which was never disclosed to me. I deposited $10,200 to purchase BTC, but was credited for only $7,200.
Angela
Perverse company that likes to keep money of elderly scam victims!
Zhiwang C.
terrible experience with this shitty company. I insert $140 to ATM, ATM only read as $120, customer service can only refund me by mail check. and three weeks now I never received anything.
Dennis D.
i deposited $100 and they charged $32 for the fee. not worth it - they are a scam! I was on the phone with them and they DID NOT tell me it would be $32!!!!!!
Julie M.
Got scammed, Bitcoin Depot has no mechanism for consumers to file a complaint and attempt to obtain a refund. Despite contacting them immediately after learning I had been scammed (within 2 hours of the transaction at their machine), they offered no recourse, no process in place to file a complaint and attempt to get my money back. Do not use Bitcoin Depot under any circumstances.
Vicki
-1 star, no stars. As recommended by a Detective working on my original scam case with Bitcoin Depot i reached out to the company to see if I could get trans action fees refunded to me. It took almost a month to get hold of some one. When I did, I was told the ONLY way they would refund my money is by Bitcoin. Not true Bitcoin will issue a check. I was told to down load a app to help representive get things set up for me. He had me download at least 4 crypto wallets to my phone. Stated it was part of the "process"to get back my money. At times he was angry with me, because I wanted a check instead. i was told that i needed to deposit $1999.00 in to the Cash App Wallet. Again I asked for a check. During this time he must have accesses my banking info. I did not give him any banking information, the entire time I have my banking page open, BOOM, the money was pulled from the account, he said that he worked for Bitcoin Depot for 6 years, yada yada yada. Once he was able to get that money into Cash App Wallet, he said that he needed to start working on the case. He called me the next day and wanted me to open another wallet and deposit $945. I said no and that I wanted my other money back. the conversation ended. I raced to my bank, had to close out all my accounts and open new ones. Debt card had to be cancelled. New checks made. File another fraud claim. the Bitcoin Number listed on their website was disconnected when i called 678-435-9604. They don't answer their emails I researched on line to find a customer support number. 1-855-773-0359 is clearly not a number to call, it is a scam. I was a victim, i wanted to get my money back. I reached out in good faith. They made me feel like a victim again. I will not pursue my money anymore. These places need to be shut down, but as long as they get your money any way they can, they don't care.
Mat
Beware. Scan artists use these locations to get your money and take advantage of you. If you get called about bench warrant ans instructions to pay at bitcoin depot DO NOT SEND and call your local law enforcement office
Anna S.
Bitcoin Depot is a rip off. They charged 30% to send money that’s absolutely ridiculous and that’s a scam I sent $3000 to a wallet and they charged me $872.49. That’s a rip off. Do not use their machine machines.