bitcards.comReviews of bitcards.com

Despite having an account for over 2 years with its KYC verified and over 5+ gift cards already redeemed; they decided to disable my KYC out of no where without any warning because I was "inactive" for... 6 months. I reached out to their Support and spoke with Samantha over the course of multiple days where I was told that there was no way to redeem my latest gift card because my account had been 'closed' and I would have to make a new account to start the KYC over again. While it seemed simple enough, Samantha submitted the request to have my account deleted and 30 hours later; I'm still unable to register! My phone, email, and ID have all already been used!? I contacted Support (Samantha) again and was told that they'd resubmit the request but I would have no option other than waiting another 24 hours. When pressed on this and the past 30 hours, there was no response, only "sorry" and they "apologize". There was absolutely no demonstrated effort to provide support, no demonstrated effort to reach a resolution, and absolutely no effort applied in escalating the matter to get any alternative answer. They were only able to blame their Technical Support team as they "has a heavy workload, they work as fast as they can". This is the last time I will be working with Bitcards. I've had an alright experience for over 2 years though it abruptly ended this deplorable way. Steer clear of Bitcards even if you have an existing account. They will disable your account, waste your time, and do nothing to actually offer support

Unredeemable BITCARD. Website often returns error messages that don't allow you access. Tech Support gives you the complete run around. KYC verification is a hoax, says it should take 72 hours then switches to manual review at which point they don't provide a timeline for completion. Really doesn't appear they have the resources to honor their BITCARD giftcards. Complete scam.

If I could give a zero I would this company sucks it's a scam. They are no help at all. Do not use them. I will be filing a formal complaint of some sort. They will completely not help and Kim seems to be the only one there till you say something then it's sam or Samantha. Stay away far away.

Da denunciare alla polizia! Sta sera denuncerò per furto! Fatelo anche voi.

Non mi inviano il codice di verifica via mail,la chat non funziona e non rispondono tramite i social.I miei fondi sono bloccati dentro questa porcheria!

Il peggior sito che io abbia visto. Problemi di login con problemi di credenziali, link sbagliati e spesso inesistenti con errori strutturali sul sito che non dovrebbero esserci vista la categoria di cui stiamo parlando. Lo staff c’è per l’assistenza ma non fanno nulla se non dire che non possono fare nulla, serve sempre l’aiuto di un fantomatico team informatico. La verifica dell’identità dura una settimana (nonostante ci sia scritto da 15 minuti a 2/3 giorni) e te la cancellano più volte senza motivo dicendo che è la banca a scegliere (mai avuto problemi ne con Binance, CoinBase o altro tipo di verifica). Servizio pessimo. Darei meno di una stella. Ah, dopo aver ricevuto due volte il rifiuto della verifica mi è stato chiesto di CANCELLARE il profilo e riprovare dovendo aspettare ulteriori 48 ore anche per l’eliminazione dell’account. PESSIMO. Sconsiglio assolutamente.

Extremely poor service Incorrect conversion from GBP > BTC (did the USD amount instead) Constant chasing from me over email and live chat and no response after the initial acknowledgment. Ridiculous.

Horrible. I believe the complaints for mybitcard is meant for bitcards.com because it's the same experience and Kim is one of the agents. So people it's Bitcard.com.I think. I chose bitcrd.com for a prize at chumba casino and it was too much of a hassle to get verified and nobody knows a thing. I won't be back that's for sure. I should have taken cash prize. Went from 200 to 179 messing with them.