kelly K.
I was charged for an October 22 box…
I was charged for an October 22 box that was never sent. It is now January 2023 and have yet to hear a word from Birchbox. I can no longer get into my account either. I keep getting the same generic reply whenever I try to contact them. After searching to see what was up thinking it was my card or something I didn't verify in my account, I found that many were charged by Birchbox in October for unreceived product and zero communication since. They seemed to have stolen money from many many customers. I also found out they were liquidating due to 'unprecedented' reasons and never relayed this to their customers while continuing to take money from them and not sending product. Disgusting thieves.
Response from BirchboxMar 1, 2024
Hi Kelly, We are truly sorry to hear about your experience. During the time you wrote this review Birchbox was not operating. In the autumn of 2022 the previous ownership of Birchbox was facing a host of challenges that led to the need to suddenly and unexpectedly cease operations, and engage in the sale of the business through a formal restructuring process. The new owners (that’s our team!) recently acquired the assets of Birchbox and relaunched operations. Since relaunching one of our most immediate goals was to ensure any boxes and orders that had been left unshipped by the previous ownership were received. We are delighted to see we were able to ship your October ’22 Box last year when operations relaunched, and even more thrilled to see you have remained a member of the Birchbox Community. We truly hope you have been loving your recent Monthly Beauty Boxes! Should you need anything else at all at this time, please don’t hesitate to contact our team at [email protected] — you can always expect to receive a reply within 24 hours.



