BirchboxReviews of birchbox.com

I purchased three products on October 2, one of which being the oribe wave and shine spray. I was charged for all three products and thought they would be arriving soon. Three days later I received an email stating that the oribe product was no longer available and that I would be issued a refund. I was left disappointed and upset that birchbox had taken so long to realize the product was no longer available- especially after charging me.

I've tried to order from them 3 times and actually got the product once (the first order). I use a price-y shampoo and they popped up in my search results with a good price so I ordered. My second attempted order was on a weekend - I was interested in the one day special. Put it in my cart with the qualifying purchases and couldn't check out. Got a vague error message - something was wrong in the cart - but nothing specific enough to help me figure it out. Contacted Customer Service and got the auto-reply that they'd respond within 24 hours. Not helpful for a 1 day special. It turned out the special item was out of stock - I had tried to purchase it within 90 minutes of receiving the email about it. My third attempted order was last week - the shampoo again. Some items were still in my cart from the previous, incomplete order so I bought those in addition to the shampoo. It turned out the shampoo was out of stock so they canceled that part of my order - without informing me ... a glitch they said - and sent the rest. I would have canceled the rest of the order had I known the shampoo was not coming. So now we've gone around & around for a few days to get this resolved. I've received a lot of apologetic rah rah / thanks for being you cheerleader emails, but no shampoo. My account was credited for the item after I brought it to their attention, not when they canceled that portion of the order, and the person who did that wrote "to save me from the trouble." Too late, in my opinion, since I had to write to them a few times before they bothered to credit me. I've now been given a store credit and some extra points in their rewards program. Does no one see that offering inducements to shop further with a retailer is self-serving? It certainly doesn't make me think they've fixed the errors in their shopping cart system. I've been emailed a shipping label to return the other items, both opened & used, so I'll give them credit for that. But still, two out of three orders have been failures.

I feel they do a lot of repeats and could add another sample. A lot of people say there are better "sample" companies that are better because they give you more. I do love the boxes every month.

Samples had little to do with my profile and not worth the money. I can get perfume samples for free at the mall.

I am planning on switching to the Allure beauty box system. This one is a total waste of money. The samples they give suck, the point system is ridiculous (you would have to spend a LOT to get any kind of reward), and the "deals" they offer are a joke (10% off coupons are described as "AN UNBELIEVABLE DEAL YOU CAN'T PASS UP... You're welcome"). In general their emails are written in an annoying style/tone. I am not happy at all with this system.

Hello, as of August 2. I purchased a yearly subscription of birch box. I was under the impression that I will receive 2 boxes with my purchase. Last month's and the current moth of purchase but I only received one box. I recommend birchbox to my friends and family and when they signed up they received 2 boxes in the mail as their first order.

At first it was great but after the second or third time it seemed very junkie even with the December one omg so disappointed!!!!

Several times, my box has arrived a full month late and when I brought the issues to the attention of customer service, nothing happened. I have decided that this is "free samples" for $11 per month.