BirchboxReviews of birchbox.com

Response from BirchboxMar 1, 2024

Hi Christy, We are so sorry to hear of any issue with a delay with your 1st box shipping, especially as it was intended as a Christmas gift! We truly hope your gift recipient has been enjoying her boxes since. We were able to locate your account and you should be hearing from us shortly as we would love to make things up to you!

Response from BirchboxApr 18, 2024

We are so sorry to hear of any recent disappointment, as it is the last thing we would want. Since relaunching Birchbox, we have been pouring over past customer feedback with the goal of implementing changes for the better. To provide a bit more information, Birchbox was assumed under new ownership after the previous ownership suddenly and unexpectedly ceased operations for nearly a year. The new owners (that’s our team!) acquired the assets of Birchbox last summer and relaunched operations. Since relaunching our goal has been to make sure we bring operations back up to speed, ensure any boxes and orders that had been left unshipped by the previous ownership were received, and normalize renewal and shipping timelines. Regarding the pricing update, it was necessary to increase the price of the membership ($3-$6 depending on the plan type), which had not been increased for several years. The pricing update, which took place last fall, ensures Birchbox can continue its successful path forward, offsetting the increased transportation and labor costs, while continuing to ensure an elevated selection of beauty products are curated every month. We were sure to notify all customers of this pricing prior to the next renewal charge. Lastly, at the time the previous ownership ceased operations, the Loyalty Program was ended. However, due to customer feedback we have received, we are working to relaunch an updated program as we do understand this was an important and valued perk in the community. We do sincerely hope we may win back such a loyal customer such as yourself.

Response from BirchboxMar 1, 2024

Hi Jessica, We are so sorry to hear about your experience. During the time you wrote this review Birchbox was not operating. In the autumn of 2022 the previous ownership of Birchbox was facing a host of challenges that led to the need to suddenly and unexpectedly cease operations, and engage in the sale of the business through a formal restructuring process. The new owners (that’s our team!) recently acquired the assets of Birchbox and relaunched operations. I should be sure to note we are fully committed to carrying on the exceptional legacy that has made Birchbox such a beloved brand and are excited for the road ahead!

Response from BirchboxMar 1, 2024

Hi Rebecca, We are so sorry to hear about your experience. During the time you wrote this review Birchbox was not operating. We understand the events that occurred last year were very unexpected and we are terribly sorry if they impacted you in any manner. In the autumn of 2022 the previous ownership of Birchbox was facing a host of challenges that led to the need to suddenly and unexpectedly cease operations, and engage in the sale of the business through a formal restructuring process. The new owners (that’s our team!) recently acquired the assets of Birchbox and relaunched operations. Since relaunching our goal has been to make sure we bring operations back up to speed, ensure any boxes and orders that had been left unshipped by the previous ownership were received, and normalize renewal and shipping timelines. We are happy to see we were able to ship your October ’22 Box when operations relaunched, and we do truly hope the remainder of your membership was enjoyable. Should you need anything else at all at this time, please don’t hesitate to contact our team at [email protected].