customer
It's great to get a box of surprises…
It's great to get a box of surprises every month. My only critique is for the price sometimes it seems like we should get more . But I do enjoy what I get

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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customer
It's great to get a box of surprises every month. My only critique is for the price sometimes it seems like we should get more . But I do enjoy what I get
Deb A.
I have enjoyed most of the products and being able to try different products.
Michele
I enjoy the products but wish for more variety in them. Sometimes the same products are offered every other month. I would also like cleaner products.
Jeanie
I really enjoy Birch Box and all the amazing products that they offer each month to sample. I am always impressed with the variety of the different products. My one main complaint is that i will immediately log on to select the products for my box and inevitably they are out of the product. It has happened several times and this is on the first day of selection. I do enjoy Birch Box and will continue as it’s always exciting when you receive your box in the mail!
customer
I’ve been enjoying it so far! The only thing, I feel like there are months were it’s a miss, like this previous one for example, where I selected more lipsticks because there were less options. But when there are good and varied options, I enjoy!
H S.
Are Birchbox still in business? I’ve messaged them three times as I have still not received my March box. I have sent three messages to the online chat function and have had no reply and I have emailed twice but no reply to anything Just wanted to update that Birchbox have been in touch and have sent the missing box out and apologised for the delay x
Response from BirchboxApr 1, 2025
Hi! We're sorry to hear you’ve had any trouble reaching our team. As we are caught up with emails, it sounds as though we may not have received your messages (or perhaps you are not receiving ours). We kindly ask you please be sure you are sending messages to [email protected]. Additionally, our comprehensive support center at help.birchbox.com includes a live chat feature, where you can connect with a member of our team for instant answers from 7 AM to 4 PM PST, Monday to Friday. We hope to connect with you soon!
RNeel
I am modifying my review. The website seems problematic when you try to manage two subscriptions from the same device, so I am canceling one of them.
Response from BirchboxOct 7, 2024
We’re really sorry to hear about your experience as we absolutely understand how frustrating running into any account issue can be, but we’re glad our support team was able to assist you in the end! Just to clarify, our team usually replies to all emails within a few hours during normal business hours. You can also reach us right away through our live chat feature on our support page, available Monday to Friday from 7 AM to 4 PM PST. We see you wrote in overnight on Friday, and we are happy to see our support team followed up later that morning. We are also thrilled to hear you will be keeping one of your subscriptions in place. If you have any more questions or need further assistance, just let us know! We truly hope you love your October Box curation with products to add a touch of autumn magic to every glance🍂✨
Ann
Great products that I get to try out.