BirchboxReviews of birchbox.com

Response from BirchboxMay 15, 2018

Hi Nicola, So sorry to hear you've not been satisfied with the size of our samples! The samples you receive are multi-use and are carefully curated according to your Beauty Profile. Certain samples come in smaller packages, but this is typically in the case where a little of the product goes a long way—it’s also dependent on the manufacturer and the brand’s discretion. It's our goal to provide you with samples each month so you can get a feel for new products and discover some amazing additions to your routine without having to commit to a spending money on and using full sized products before you're ready. We'd love to talk more about your feedback–never hesitate to reach out to us here at [email protected] or at [email protected].

Response from BirchboxApr 18, 2018

Hi Chérie, Thank you so much for your feedback. We understand that size of samples is so important in helping you make a decision, and work with our brands to provide samples that will allow our subscribers to really get a feel for what the product is like. We are sorry to hear the sample sizes weren't a right fit for you! It sounds like you feel the samples weren’t sufficient in helping you form an opinion about the product. If you ever decide to resubscribe to Birchbox, let us know so we can make sure the right teams hear it! You can also indicate this feedback in your sample reviews to help us gain a better understanding of why a product may not have been a great fit so we can make the right choices for future boxes. If you're in the UK and would like to discuss further, please contact us at [email protected]. We look forward to chatting with you! -Team Birchbox

Response from BirchboxApr 9, 2018

Hi Lucy, Thank you so much for your feedback. Certain samples come in smaller packages, but this is typically in the case where a little of the product goes a long way—it’s also dependent on the manufacturer and the brand’s discretion. It's our goal to provide you with samples each month so you can get a feel for new products and discover some amazing additions to your routine without having to commit to a spending money on and using full sized products before you're ready. As a beauty discovery service, we try to match you up with samples of beauty products that we think you'll love. Our mission is to introduce you to new products, which may include brands you’re not familiar with. We want to bring you high-end products from all categories from both well-known retailers you’ve had your eye on to smaller, niche brands that may turn into your new favorite. We only want to share the most effective products with you, and we won’t sell or sample a product that doesn’t have our stamp of approval. Although you and your sister have similar Beauty Profiles, it does not guarantee you will receive similar samples. It sounds like your sister may have received a bonus in her box to go alongside another sample she received.You’ll never receive a packette in place of a regular sample—they’ll be included from time to time as a little something extra. If you're in the UK and would like to discuss further, please contact us at [email protected]. We look forward to chatting with you! -Team Birchbox

Response from BirchboxMar 30, 2017

Hi Debbie, We're concerned that you did not get a response to your email -- it certainly is not the level of service we aim to provide! Please shoot us an email at [email protected] with your account information and we'll get you a reply as quickly as we can. Or you can visit our Help & Contact center on Birchbox.com where you can chat with us live (M-F 9:30am-5:30pm) or you can schedule a call with a Discovery Specialist.

Response from BirchboxJan 25, 2017

Tina, We may have gotten our wires crossed but we'd love to help you! You can contact Birchbox UK at [email protected]. We're looking forward to hearing from you.

Response from BirchboxJan 19, 2017

Georgia, We completely understand how frustrating it is to receive a sample you’re not able to try. We know how disappointing this is and are working to better customize our Profiles to meet the needs of allergies and sensitivities, but sadly aren’t able to exclude specific ingredients right now. We'd love to walk through your profile with you to see what we can do to better personalize you boxes. If you're interested, please reach out to us! -Birchbox Customer Care