BirchboxReviews of birchbox.com

My experience has been pretty bad. To start with I gave them the benefit of doubt as I know sometimes things just go wrong but now I'm not too sure. I bought a subscription for my mum's birthday. The box didn't arrive. After contacting them they immediately sent another out, great! The box arrived in poor condition, with no presentation, no card from me to say it was a birthday gift and no instructions on how to retrieve the subscription. I asked to cancel the subscription and was told no :( However they did offer me a 4th box for free. Box number 2 was sent to my mum before she had the chance to complete her profile, such a shame. She was really upset and I decided to redirect the future boxes to myself and buy her something else. Next let down - box number 2 never arrived! I have contacted the company 3 times, no response :( I just don't understand, it's such a shame as I thought the concept was great and would be an enjoyable gift. I hope this is just a one-off and other people don't have the same experience. *Update* I've emailed that address 4 times this week :( No feedback *Update 2* Thank you for your response, the phone number you have provided doesn't work? It is a deadline?

I received two boxes both containing microscopic sizes, smaller than the ones you would receive at a hotel. One was actually one (1) facial cleaning towel. Also, in my second box there was a missing product and it took six (6) emails to finally get them to agree to sent it to me. The company shows pictures of boxes with large sizes when the sizes you get are tiny. This is false advertising and should be turned over to the appropriate agency for your state. If you are thinking about a subscription save your money, because YOUR MONEY IS ALL BIRCH BOX CARES ABOUT AND ONCE YOU GIVE IT TO THEM THEY ARE GONE.

After being a birchbox subscriber for over six months (for female and male box), I placed my first full-size order in early December for a Christmas present. I was notified FIVE DAYS before Christmas that the order would be unfulfilled due to lack of inventory. My money was refunded and no other offer was extended. This is terrible customer service and I will not be shopping here any longer and discouraging others from doing so as well. Now I have to scramble to find another gift the week of Christmas. Thanks for nothing.

Based on the Birchbox website pictures and description of the monthly boxes, I ordered a subscription as a Christmas gift for my best friend. I had the first box sent to me so I could give to her personally and I am so glad I did. I couldn't believe how shoddy the product was. The pictures on the web show these lovely decorated boxes with the products placed neatly inside them for a nice presentation. The box I received was a non-descript solid green/grey box with microscopic sized samples just thrown in the box with no packaging. They were just rolling around in the box. It looked like I found an old box in my closet and threw in some samples I had taken from hotels. There was no way I could give this as a gift. I sent them a message describing my disappointment and a customer service rep did respond the next day, said the box I received must have been a mistake and would send another. Which they promptly did. Sadly, they sent the exact same ugly box with the products just rolling around in it. Really??!!!! How is this company so successful? What I received was nothing at all as depicted on their website. Absolutely a misrepresentation of their product. I will say their customer service department is very responsive and they did allow me to cancel the subscription. Strongly DO NOT recommend Birchbox.

My box from November still hasn't shown up and customer service ignore you. It's my 7th box and all was going well. I read the reviews and was concerned about missing other customers missing deliveries and terrible customer service issue but here we are. I've commented on Facebook and Instgram, left messages on their website and emailed them and had nothing back. I've joined friends up to birchbox too which now I regret if they are going to be treated the same.

I must say you will not get answer. I suggest to stop shopping here. There is no communication, money was taken from my bank account immediately but when there is an issue there is no-one there, you will not get any resolution. This has to be reported to Trading standards. They never answer phone! If any issue , returns forget about refund. They do not replay and answer phone. Looks like they are planning to close down , so the service is diabolical, in fact shambolic! Be aware , but there is something wrong with this company right now , so do not try to shop here or give your bank details.

Do NOT give these people your credit card information. I canceled this over 60 days ago and they STILL keep charging my card. I have to file a fraud complaint with the state attorney general on Monday - nothing else seems to get these people to stop charging me

I ordered extras in my box. I needed my box by a certain date. The original shipment confirmation said I would receive it before that date, so I wasn't worried. At least respond or if you realize that it wasn't shipped when you said it would be - overnight it. That would be good customer service. Somebody dropped the ball and isn't owning up to it! I have had other issues with companies that when they realize they didn't ship my package they overnight-ed it at no cost. At lest respond to emails!