BirchboxReviews of birchbox.com

MALISIMO! La peor experiencia que he tenido! He enviado 5 mensajes y los han ignorado, no he recibido una respuesta que me sirva. Me han cargado la birchbox de Diciembre y ya esta terminando el mes de Enero y aun no he recibido una solución. Tomaré en cuenta como que me han robado mi dinero!!! Estoy extremadamente molesta.

I don’t count too much on you now... first of all for the first box i was charged more due to system error, but no one contacted me to inform me or refund me. i had to contact customer service and finally you refunded the differance to make it up which was nice... after that my first box it was suppose to receive before christmas but got lost, after contacted customer service again (which was not very helpful) you resend the box which comes 2 weeks later. when i received the box i realised that 2 products, the LOC DUE eyeshadow and LOC red vibrant which everyone was supposed to receive in December box (reason why I ordered) were missing and now the second box is lost again. after I contacted you again regarding products missing from my first box you promised those will be send to me but never arrived.. it sound like a big joke... !! Can you really believe that? after many emails to customer service now I have to wait for a refund for my second box and that's it :) many thanks for complicating my life birchbox !!!!

Service client incompétent J'ai passé plusieurs commandes entre le 24/11 et le 27/11 regroupées en une livraison avec une box prévue en décembre (livraison maximum le 20/12). La commande a été expédiée le 20/12 avec une livraison prévue le 29/12. Pour les cadeaux de noël c'était déjà mort. Mondial relay qui se chargeait de la livraison, n'a pas déposé ma commande au point relay que j'avais choisi mais à un relay se situant à plus de 20km de chez moi. 3h aller retour en transport. Je les ai appelé plusieurs fois pour qu'il rapproche le colis de mon domicile. Ils s'en foutaient totalement. Ils découvraient qu'à noël il y avait un accroissement de leur activité et justifiaient ce changement comme ça. Comme c'est bizarre, noël pour moi c'est chaque année, y a pas de surprise à avoir. Même réponse chez Birchbox. En gros ils s'en foutent. Le service client a été lamentable, ne m'a donné aucune solution à part de voir avec Mondial relay ou d'attendre que le colis reparte chez eux pour me le renvoyer ou me le rembourser. Cela fait maintenant un mois 1/2 et toujours rien. A fuir.

When I first signed up for Birchbox, I was excited. One of my friends had gotten a subscription as a gift and loved what she got. When I first signed up, I was so excited. To be clear, this is not at all about the products. If you're looking for reviews on that, this is not what I'm going to be talking about. From the moment I signed up with Birchbox, I had problems. This was mid to late November 2017. First off, I messed up putting my info in to pay for the monthly subscription twice and both times they made me renter it, they CHARGED ME. Now, keep in mind, these were invalid charges that eventually fell off my card within the next two weeks (twice the amount of time customers service said they would). In the meantime, the subscription along with the other products I had purchased, maxed out my card. I immediately contacted customer service and they assured me that these charges weren't real and they would disappear within 3-5 business days. Nope. I shifted money around and managed to try again to buy the stuff for real and I got declined again and had now 3 tried and failed attempts and no money. When I finally borrowed someone else's card, it went through and I got my box and add-ons. Fast forward to early December. I try to switch over to my card, which now has money, to no avail. I have a theory that my bank has blacklisted Birchbox because of how many times it has falsely charged my card. I decide to continue using the other person's card and pay them back the money it costs. But wait, when they try to charge that card, it apparently doesn't work. I'm fed up with all the card business and contact them asking if I can switch over from a card to PayPal or a check even. This way I'll be in control of my money even more. They respond saying we should talk over the phone. The first time I miss their call and reschedule. The next TWO TIMES we agree on, they never call. I finally get a straight answer saying that PayPal or a check isn't possible. I contact them again telling them I am done with them and ask them to unsubscribe me. This is the only thing they have done right. In short, the products are pretty okay, but the customer service and the actual act of buying stuff is terrible. I know people who don't have this problem but I am never, in my life, going to buy another subscription with this company. From them saying I didn't get my box when I did (which is a whole other story) to incapacitating a card I needed for roughly two weeks, this company isn't worth it.

Very disappointed at my recent Birchbox subscriptions. Not at all worth it. I won’t be continuing subscribing any more. Plenty of better beauty subscriptions out there who give u better value for money and good products Not happy at all Birchbox

I am very very disappointed with my first birchbox. There were a number of items advertised in this months birchbox that I use regularly however I did not receive any of them and have received the low end items. I shall not be ordering again.

Worst customer service. No phone number. Auto renewing a subscription without notification or requesting. Question...why would i buy a 3 month subscription when you have longer options.... if i want it to continue. Then you can cancel on the internet, you have to wait for an email from a rep that says they will call you but they don't.

Customer service needs improvement. I could do without the sarcasm of some of their customer service support team. I want to contact a live person, not spending my precious time searching the web for answers, links, numbers, etc....Very, very frustrating experience. Also, Birchbox should add some perks that are more geared toward the customers instead of launching a veiled campaign that mostly benefits their profits. Customers need more excitement, afterall, there is only so much one can do with a pretty box.