BirchboxReviews of birchbox.com

Response from BirchboxJun 15, 2018

Hello Florence, We're so sorry to hear you've not yet received your replacement Birchbox. For assistance with tracking the status of your replacement box, please reach out to [email protected] for further assistance.

Response from BirchboxJun 12, 2018

Hi Laura, We're sorry to hear you were unhappy with the samples received in your first Birchbox! I would love to provide additional insight regarding how the subscription works. As your box was purchased off cycle, the second charge for your next box occurred much sooner than expected. Starting with your second box, which was the June box, we billed on the 1st which is the standard for all Beauty subscriptions. We apologize if this was not clear when you originally subscribed! Please feel free to contact Birchbox UK at [email protected] or give them a call at 0203 137 6174 if you'd like to further discuss.

Response from BirchboxMay 18, 2018

Hi Mia, I'm so sorry for any trouble! I realize it took multiple attempts on your part to ensure this matter was explained and rectified in a timely manner. I am unsure if this review was provided prior to or after our phone conversation yesterday but if you would like to further discuss, I'd be more than happy to chat. We can be reached directly at [email protected] and can set up a time to speak. Thank you again for taking the time to get in touch and let us know everything that you were thinking. We receive a lot of feedback every day, both positive and negative, but this is what helps us to keep growing and perfecting the way we deliver the Birchbox experience. It's so important for us to hear these things so that we can do better.

Response from BirchboxMay 15, 2018

Hi Becky, I'm so sorry to hear you've been dissatisfied with the samples received in your boxes! We know how disappointing this is and are working to better customize our Profiles to meet the needs of our customers. At Birchbox, our goal is to help you find the perfect products for you in every category, and part of that quest is testing out a variety of products with similar features and benefits. We also understand that size of samples is so important in helping you make a decision, and work with our brands to provide samples that will allow our subscribers to really get a feel for what the product is like. Please feel free to contact Birchbox UK at [email protected] or give them a call at 0203 137 6174 if you'd like to further discuss.

Response from BirchboxMay 3, 2018

Hi Janny, Thanks for being in touch—I’m so sorry to hear you were unhappy with your first Birchbox! It's our goal to provide you with samples each month so you can get a feel for new products and discover some amazing additions to your routine without having to commit to spending money on and using full sized products before you're ready. Certain samples come in smaller packages, but this is typically in the case where a little of the product goes a long way—it’s also dependent on the manufacturer and the brand’s discretion. We'd love to talk more about your feedback and ensure your subscription has been canceled. If you're in the U.S., you can reach our team at [email protected] and if you're in the UK, you can reach the team at [email protected]. We hope to speak with you soon. Have a great day!

Response from BirchboxMar 28, 2018

Hi Rainbow, As a beauty discovery service, we try to match you up with samples of beauty products that we think you'll love. To do that, we use the information you provide in your Beauty Profile; so if you think we've missed the mark with your first box, we'd be happy to spend some time going through your profile with you! If you're in the UK, please contact us at [email protected]. If you're in the US, you can reach us at [email protected]. We look forward to chatting with you! -Team Birchbox

Response from BirchboxFeb 12, 2018

Camilla, As a beauty discovery service, we will always match your samples to the information you provide in your profile--we're very sorry if you received products that you felt weren't right for you. Your experience is important to us so we'd love to walk through your profile with you to make sure we are maximizing your subscription. If that's something you'd like to do, send us an email at [email protected] or you can schedule a phone call by visiting our Help & Contact center on Birchbox.com. We hope to hear from you soon! P.S. If you are a UK subscriber, you can reach our team at [email protected].