BirchboxReviews of birchbox.com

Response from BirchboxMay 11, 2026

Hi Diana, We are very sorry to hear about your experience, and we would appreciate the opportunity to learn more and help make things right. At this time, we have been unable to locate an account or purchase associated with the information provided in your review. As such, we will send you a private message via Trustpilot to attempt to gather additional details and better assist you.

Response from BirchboxJan 22, 2026

We’re so sorry to hear that your recent Beauty Box arrived with missing items. Based on your review, it appears there was a fulfillment error with your Monthly Beauty Box. We can confirm each monthly Beauty Box still includes at least 5 items, and while each box is carefully packed, occasional warehouse errors can unfortunately occur. Please know this is quite rare, and we sincerely apologize that your box did not arrive as it should have. We take great pride in our fulfillment process and in delivering a great experience to our members. A member of our team has already reached out to you directly so we can quickly make this right. If you ever experience an issue in the future, please don’t hesitate to reach out to us directly as we’re always happy to help. You can contact our support team anytime at [email protected], and we typically respond within just a few hours. We also offer a comprehensive Support Center at help.birchbox.com, including live chat (you’ll always be connected to a real person!) available Monday–Friday from 7 AM to 4 PM PST. Thank you for all of your incredible support through the years, and we look forward to making things right for you.

Response from BirchboxOct 14, 2025

Thank you so much for taking the time to share your experience, although we’re truly sorry to hear you encountered any issues or delays. We completely understand how frustrating that can be. I’m really glad to see you were able to connect with our support team to help get things resolved. While replacement orders can sometimes be delayed during active box fulfillment periods, we recognize that your delay wasn’t typical of the experience we aim to provide. I can confirm that our Head of Fulfillment followed up directly with our fulfillment center to address the issue. As a token of our apology, I’m happy to see our team provided your entire recent Market order free of charge. We hope you loved the items included and that it brought a bit of brightness to your experience. We’re so grateful you gave us the chance to make things right, and we truly value your feedback.

Response from BirchboxMar 24, 2025

Thank you for sharing your feedback. We’re truly sorry to hear that your recent Beauty Boxes didn’t meet your expectations. We couldn’t find a conversation with our team regarding your concerns, but we did reach out to you via email last week to see how we can help turn things around. We’d love to hear from you if you get a chance. Just to clarify, each Beauty Box includes a mix of sample-sized, travel-sized, and even full-sized products. Our goal is to make it easy for you to try out new makeup trends, discover exciting brands, and find your next favorite product. Often times just one item in the box exceeds the value of the entire box! We also offer customization so you can select products and sizes based on your preferences. For renewing members, customization is available from the 1st to the 5th of each month, providing five full days to customize, with email reminders sent to make sure you don’t miss it. While we do not see any cancellation or refund request from you, as you did purchase your subscription with a gift card, the gift card itself would not be refundable, but again, we would love to see what we can do to best assist!