Kathy B.
Birch box is great. A chance to try makeup I never would have
I love Birch Box. No complaining

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Kathy B.
I love Birch Box. No complaining
Sara R.
Easy to use system. I love getting great quality little samples every month. Only downside was I attempted to apply my points earned from purchases and reviews on a recent purchase. One click too far and I couldn't go back. I attempted to reach out via live chat and never heard from a representative to try and right the situation. Oh well. I hope I can apply the credit towards a future purchase.
Response from BirchboxNov 12, 2015
So sorry we missed your chat, Sara! Would you mind sending us an email at [email protected]? We'd be happy to take care of applying those points for you now. :)
Tina R.
I'm really enjoying my Birchbox experience. They have introduced me to a lot of new products that make me feel great about my skin. My only complaint is that the boxes aren't very customizable. I don't use perfume or hair styling products, yet I receive them regularly.
Response from BirchboxNov 12, 2015
So glad you've been loving your skincare products! We'd be happy to chat with you about the perfume and hair products and improve your Beauty Profile. Would you mind sending us an email at [email protected]?
Teri W.
I love birchbox its like my birthday once a month. I love the variety of products and I have gotten to try a huge variety of brands. The only thing that could improve my monthly box would be if it was a little more customable . I really do buy the products I love and I have been looking for a Holy Grail mascara for 2 years and I would love to receive a new one each month until I found it. It would e the same for eye cream foundation face wash ect. ......or have more travel sizes for sale to sample till you find what you love. Other then that I am a huge fan
Response from BirchboxNov 12, 2015
Thanks for taking the time to review us, Teri! I'm definitely passing along your feedback. In the meantime, please feel free to reach out for product recommendations! We're always happy to chat. And if you do decide to purchase something and it's not the right fit, we'll take it back for a full refund within 90 days. :)
Jennifer H.
This is the first sample service I've tried and I've stuck with them. The price is reasonable and you earn redeemable points for actual products. I enjoy the sale promotions that are frequently run. It all adds more bang to my buck. One thing that did bother me is that every time I get a lipstick it comes broken, both from sample and full size sides. I may stick with Sephora for that, but otherwise I am happy. I've found some keepers here.
Response from BirchboxNov 12, 2015
Oh no! So sorry to hear your lipsticks are not arriving in one piece! If you wouldn't mind sending us an email at [email protected], we'd be happy to get those replaced for you. :)
Jamee W.
I love Birchbox but, after updateding my quiz several times I still continue to receive items I won't use in colors I'd never use. I know it's only $10 a month & to me that's pocket change but, I'd like to like the products I get & be able to use them. Unfortunately I'm stuck with a bunch of stuff I won't use.,
Response from BirchboxNov 12, 2015
So sorry to hear you haven't been loving your products, Jamee! If you wouldn't mind sending us an email, we'd love to update your Beauty Profile! Just send us an email at [email protected]. :)
Heather A.
Disappointed with last months box... And billing when I first started. But other than that, I've gotten great products that I've used again and again!! And even sent some to my sister.
Response from BirchboxNov 12, 2015
Hi Heather - so sorry for the initial trouble, but I'm glad to hear you've been enjoying your samples! If you run into trouble going forward, please don't hesitate to reach out at [email protected].
Christine T.
I love getting my subscription every month, as well as the ease of ordering through the website. My orders always arrive quickly. I just wish there were more coupons or % off opportunities.