Well unfortunately, this product did not work in my house, I called and asked the customer service for directions on exactly how to go about using this product step by step with them it was pretty simple, however, I’m very upset this product didn’t work! To me it seems like it made the smell worse! The smell I have is a dirty old cigarette smell I believe it’s embedded into the walls (maybe). Bottom line is I would like my
money back. Btw after the treatment was all done, it first smelled like chlorine so I thought great it’s going to work I was gone for 40 minutes to let it air out and the next day went back to the house and it was worse than before with the smell. I’m sorry that was my experience. Very disappointed
Response from Biocide SystemsJul 22, 2022
Dear Customer,
We are sorry our product did not work for you, please contact our customer service department to process your refund, 877-792-4624.
Kind Regards
Biocidesystems.com
TF
Tania F.
I would give a negative five if…
I would give a negative five if possible. Not only this product did not work, I called the company and left a voicemail. Someone called me 4 days later... a very rude lady who made it sound like it was my fault that their instructions don't say one per room (just says good for up to 400ft) and I should have read their FAQ? When I asked to speak to a manager the lady got even more rude! Also, for a refund you need the used containers.... this company and product is a joke!
Response from Biocide SystemsJul 13, 2022
Dear Tania,
We are sorry you are not happy with your results, however, as our customer service representative explained to you, you did not use the adequate amount of product to resolve your odor issue. She explained to you and showed you where on our website, it is explained how much to use, and that the instructions are for how to active the product, but all other information is clearly stated. She offered you a solution which is part of our normal refund policy clearly stated on our website FAQ, but you asked for consideration that are beyond our regular return policy. She explained that she could not do so and you asked for a supervisor telling her you did not want to speak with her anymore in a very rude manner (we record our customer service calls. She asked you to please hold while she tried to get a hold of of someone to talk to you right then and there, but after about 45 seconds f being on hold you hung up. So once again we will offer you our standard return policy, we can either send you replacement product or we can issue you a refund, as stated in our FAQs ( https://www.biocidesystems.com/pages/faqs ). Please keep in mind that you need to do this within 30 days of purchase, however we are willing to give you a few more days if you need it. We would also like to point out that loading in two separate reviews for the same purchase from two separate people shows your intent to cause us additional harm because you failed to inform yourself about our products before using them, and has been reported to Trustpilots Content Integrity department.
Kind Regards
Biocide Systems
WA
Wallace A C.
It might work but I have yet to receive…
It might work but I have yet to receive the product.
JP
James P.
I haven't used it yet so I can't rate…
I haven't used it yet so I can't rate it. My negative rating is not based on the product, but rather the company. First you had better read the direction carefully because you just can't put it anywhere it has to be all sealed off. Secondly, they asked me to rate the product one week after receiving it in the mail. They should know you don't necessarly have bad oders currently, but having it on had for future issues like skunks. If they don't want me to rate the product low, give me a place to rate the company low. Even if it works, I won't be buying anything from this company in the future.
Response from Biocide SystemsJun 22, 2022
Dear Mr Porter,
If you have not used the product then please do not rate it, a one star rating hurts our overall score. Since you have not used it you can't have an opinion so we would appreciate it if you could remove this rating, and rate us after you have used the product.
Kind Regards
Biocide Systems
LP
Loretta P.
I never received it!
I never received it!
Response from Biocide SystemsJun 13, 2022
Hello Loretta, We are sorry that when you wrote this review you had not received your order yet, but I did look into your order and see that your order was delivered on June 11th. I
hope you are able to use the product and give us a review on your satisfaction of the results of the product.
Best Regards,
Biocide Systems
NO
NORM
Never received my order
Never received my order
TW
Tess W.
Unfortunately the rv shocker did…
Unfortunately the rv shocker did nothing for us. There was a cigarette smell coming from the ac unit from the previous owner and after following the instructions and closing it up with the product activated for 18 hours, it’s not any better.
BC
Betty C.
I ordered on 4/18/22
I ordered on 4/18/22. You accepted the money on 4/19/22 and taken out of my account. I have not received any e mail except from original telling me my label was created in
CA.
Then on 4/23/22 from going back into old e mail with tracking #. It is in the CA facility.
I am hoping to give a great review after receiving and using this product which, in turn could generate much more business.
As for now, I am less than thrilled with your shipping process and information you give pertaining to it
Thank you
Response from Biocide SystemsApr 26, 2022
Hello Betty,
I did look into your order and the updated tracking states that it has been delivered to your mailbox today. I do see that it took 6 business days to get to due to the fact that you choose regular shipping and we are located on the other side of the country from you. That is the typical delivery time from CA to NH. Please feel free to contact us with any questions you may have. I did notice that you had not contacted us directly with your concerns, so for your records our number is 877-792-4624 in case you have anything else you would like to discuss with us.
Best Regards,
Biocide Systems
