It is a little confusing as how the product works, it eliminates odor caused by mold and mildew , but it doesn't say if it actually kills the mold. Haven't tried it yet but hope it actually kills the mold.
Response from Biocide SystemsAug 15, 2017
Dear Victor,
It isn't that the description is confusing, it is simply that we eliminate odors caused by mold and mildew and that is all. If we don't state something, its because we cannot do so, as we only sell an odor elimination product.
If you have any further questions, please feel free to call us at 877-792-4624 between the hours of 9am to 5pm PST.
Kind Regards
Biocide Systems
JR
Jamie R.
Product did not work -- used exactly as …
Product did not work -- used exactly as the directions say. we had 4 of them in a 725 square foot area spread to each room -- then put 3 in the open basement. I do have to say that this house is probably the worst you could get with dog urine everywhere, walls soaked into the hardwood down the vents and just plain nasty dirty. Actually would like to see if i can get money back .. -- So might work on little things but not big stinky stinks....
I did not see the protocol of the other application first -- just read it works on urine smells -- oh well going to try the other two elsewhere -- will keep you updated :)
Response from Biocide SystemsJul 13, 2017
Dear Jamie,
We are sorry our product did not work to your satisfaction, however, based on your description, it seems that you did not follow our pet urine protocol. When dealing with pet Urine, you have to use two different products. The first product you should have used is our Liquid Shocker, this creates a liquid for of Chlorine Dioxide which is used to soak the area where the pets were urinating, this help break done the crystallized urine stuck deep in the floor boards. Once you have soaked the floor area with the Urine, then you use the room shocker. Our Bio-Shocker products are definitely up for the tough jobs, they just need to be used with the proper protocols. We deal with hoarders and chain smokers all the time with great results. In any case, we stand by our products and guarantees, so please give us a call so we can get your refund or replacement process started today.
Kind Regards
Biocide Systems
LM
Louise M.
I have a problem with the coupons
I have a problem with the coupons. I put them in but they do not show in the checkout process. The last time I paid full price for an item that should have been 30% off. The last time I backed out completely without buying.
CU
customer
no real noticeable difference in …
no real noticeable difference in basement mildew smell
SN
Sensitive Nose in C.
Helped a little, I think
In a new (to me) house, that had a sharp moldy spell, did the full treatment with 9 doses in a 2600 square foot house. Left for 48 hours. The smell didn't go away, but the sharpness in my nose was noticeably reduced, even a couple of weeks later. Same thing in a car with a similar problem.
I have a sensitive nose and the smell doesn't even register for some folks. I never really found the source of the moldy smell, and the product doesn't claim to fix everything if the source isn't mitigated. Hopefully, I'll uncover the source during a remodel. If I did, I might retreat the house.
So, I'm not unhappy, but I'm not thrilled. I might try this on another house with rodent smells, even if to get only a tiny improvement.
DS
Debbie S.
Wasn't what I was looking for.
I though this was something you could set in a room and each time someone smoked it you take the smoke smell away. Did not explain that you need to set it up add water each time and leave then repeat each time you wanted to use it. Was not what I was looking for. the description needs to written better. Have not tried to return yet as just got so will see hoe that experience goes.
Response from Biocide SystemsJan 24, 2017
Dear Debbie,
Our product instructions are clearly published on our website, as well as having videos that explain the process of using our products. Regardless, please contact our customer service team with your order number so that we can start a return process if that is what you would like to do.
Kind Regards
Biocide Systems
DG
D. G.
I would love to know if it works but am unable to use it in the cold winter temps.
Hi, I would love to know if this product works, but I was very disappointed when I read the instructions telling me not to use it below 50 degrees. I purchased your product to use in my car, and since I do not have a heated garage, I am not able to use it until the temps come back up; This may take the rest of the winter and I am still unable to drive my car because of the smell. UGH!!!!
Response from Biocide SystemsDec 13, 2016
Mr Gregorka,
You can use a portable heater to warm up your garage, and you can also run the heater in your car on high for a while until it heats up internally, and then place the product in the car and let it work. if you have any other questions, please don't hesitate to call us at 877-792-4624.
Kind Regards
TK
TKveton
It kind of works
Followed directions to a tee, both auto and room.
The "chemical" aroma was there during the process and remained for about two-days.
After that it was as if I had done nothing at all.
The original pet dander odors returned and I realized I had wasted my time and money.
Response from Biocide SystemsSep 22, 2016
Mr Veton,
We are sorry our products did not work for you, I hope you called us to get your refund or replacement product. If you haven't yet, please do and reference this review and we will take care of you.
Kind Regards
Biocide Systems