Biocide Systems is listed under Cleaning Service Providers in Los Angeles, California.
Biocide Systems (biocidesystems.com) has 746 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Cleaning Service Providers · Novato, California
Excellent
Cleaning Service Providers · San Francisco, California
Excellent
Cleaning Service Providers · Carlsbad, California
Excellent
Cleaning Service Providers · Banning, California
Excellent
Showing 69 reviews with 2 stars · Clear filters
Michael W.
This was the second time I attempted to rid our apartment of stale cigarette smoke thinking that your product would be better, but all to no avail. I followed the instructions to the letter, but the odor is still there. This was a waste of time and money!
Ramiro C.
I recently purchased a well maintenanced SUV but the prior owner was a smoker, used biocide system as instructed... it helped a little bit but not as much I would have liked it to. I can still smell the smoke Oder.
Response from Biocide SystemsMay 8, 2018
Dear Mr Mooney, We are sorry to hear that our product did not take care of your odor issue. We understand that different circumstances can sometimes cause our product not to be effective on rare occasion and we will gladly arrange for a replacement or refunds, it is up to you. Please initiate the process by sending an email to [email protected], reference your order number and give a brief explanation of the issue, and someone from our customer service team will contact you, or you can call 877-792-4624. Regards Biocide Systems
Deb M.
Im not very happy with them. I ordered the bundle of 4 for my house and one for my auto of Biocide. I paid $74 for the bundle and $24 for the auto. I received my box of goodies 2 or 3 days later and I only had the 4 packets for the home (not the auto one and that is the one I was excited to get). I waited a couple days to see if maybe I was going to get another packet. I did not. I called the company and they were sorry, it must have been an oversite with the packing department and she would get on it and send me out my last Biocide for the auto. Well, it has now been almost 1 week and I have not received it yet. Chances are, Im not going to order this again. Also disappointed because I thought I could go right home and put them out. Well reading the directions, you have to get out of the room 10 to 24 hours. Well that is hard to do when you want to "de-stink" your bedroom of dog smells. The bummer part about all of this, I was really excited to use your product and for the amount of money a person sends you, you would think that you would want happy customers. DM
customer
It seems like it could be a pretty good product ... but it just didn't work in my case. The smell wasn't really reduced at all. And, at ~$25 cost, it was an expensive failed experiment.
Response from Biocide SystemsFeb 10, 2018
Dear Customer, We are sorry our product did not work for you, however, we would like to speak to you to make sure you used the product properly. In addition, please keep in mind that we do have a money back guarantee where we either refund your money or send you a second replacement free of charge. Pleas contact our customer service department at 877-792-4624 and speak to one of our customer service representative.l Kind Regards Biocide Systems
JOHN
I put 2 of the product out in a 500 sq ft cabin, 1 in the main room and 1 in the bunk room, closed all the shades and came back a week later. Still a slight "cabin" smell in the air and if you set anything down for awhile it will pick up the cabin smell which is a strong musty odor.
Jacqueline L.
I put this in a 4x 6 size room. Windows were close and covered with black material, per the instructions. The room smelled just as bad, 24 hours later. I have no confidence that the remainder of the product that I have already purchsed, will work any better. Big price tag, little result.
Response from Biocide SystemsNov 28, 2017
Dear Jacqueline, We are sorry to hear that we were not able to fix your problem, and will gladly honor our guarantee for you. However, it is very rare that our products fail, especially in a room that small. If would be very helpful if you would give us a call at 877-792-4624 so that we can discuss your issue better and perhaps find a solution for you, or you can chose to initiate refund process, either way, we are happy to help. Kind Regards Biocide Systems
customer
The product did not do what it said it would. My house still has an odor. When I went online to see about getting my money back, it said you had to have the original foil packaging it came in. That would have been nice to know before hand.
Response from Biocide SystemsOct 13, 2017
Dear Customer, In your product shipment, we included a 4" x 5" warranty card that explains out guarantee and gives you the link to our FAQ which has all the details of our guarantee that is meant to be viewed before using the product. We do however acknowledge that sometimes people miss this card or simply the product does not remove all the order, for this we can offer you a free product replacement. in 99% of cases, the second application removes the remaining odor. If you wish to receive a free replacement odor, please contact our customer service department at 877-792-4624 or send an email to [email protected]. Kind Regards Biocide Systems
Dave H.
Product did not work and I didn't keep foil pack so no guarantee-as instructions say to dispose after use . I had high expectations so was let down. Doesn't work on mildew odors at all. Maybe it works on other stuff-read the guarantee in detail and prepare for the worst.
Response from Biocide SystemsOct 4, 2017
Dear Mr Hagy, We are sorry to hear that we were not able to help you with your odor issues. In regards to our guarantee, we include a Warranty Card with every order explaining our guarantee and how it works including the URL to our complete guarantee policy. However, when customer do not read the policy and throw away the foil packets, we do offer to replace the product for free to apply a second time. If you would like for us to send you a replacement order, please call our customer service department at 877-792-4624 or send an email to [email protected] referencing your order number with a brief explanation of your issue. We hop to hear from you soon to resolve your issue. Kind Regards Biocide Systems