Peggy B.
Fantastic Customer Service!
UPDATE: Biocide to the rescue! Though the initial delivery was no fault of theirs, per my original post below, Biocide contacted me and offered to honor my original order at no cost to me. They re-shipped -- & this time, it was actually delivered! Haven't used it yet--it's for a rental property--but have high hopes. Kudos to Biocide for their EXCELLENT customer service! Older post: Unfortunately, I never received my order -- it's not Biocide's fault. The U.S. Post Office has apparently lost the package. They reported it as having been delivered, but it was not, so now I'm battling with them. Meanwhile, I'm out $$, and still have a stinky condo that needs to be fumigated. Planning to call Biocide to see if they purchased insurance on the package (I paid for 2-day USPS shipping), but am guessing they did not. Very disappointing, but not Biocide's fault. When I first called to find out where the package was, they were very responsive.
Response from Biocide SystemsSep 6, 2017
Dear Peggy, I and sorry to hear about your missing order. Please give us a call at 877-792-4624 and speak to one of our customer service reps, we will definitely take car of your problem and reship out a new order. As you stated, this was not our fault as we shipped your order on time and as you directed us, but we will make sure you get your product. I would also appreciate if you could adjust your review since this was definitely not our doing. In the meantime I'm forwarding this to our customer service department to have them contact you directly. Kind Regards Biocide Systems


