Bought the Auto Shocker kit. Followed instructions perfectly and let work for the maximum suggested time of 24 hours. Absolutely no effect. Completely useless product.
PM
Paige M.
Waste of my time and money
Waste of my time and money. Does not work.
BM
Brian M.
Tried to remove smoke odor from used car
I recently purchased a used car with heavy tobacco odors. I found this product and had high hopes for its effectiveness. The price is somewhat reasonable so I gave it a try. I followed the instructions as provided. I left the product in the vehicle for a full 24 hours; the vehicle was in a garage out of sunlight and in the recommended temperature range. I completed the procedure and let the car air out for a day with the windows & doors open outside of the garage. To my disappointment the product had little effect on the smoke odors; as a matter of fact it now smells like tobacco and chlorine. I haven't initiated a warranty refund yet as these things tend to never work to my advantage.
I am updating my review as it is 5 months later and I have not gotten a refund for this product. I took all of the steps as directed by a company representative yet I have not received a refund.
I am updating once again to say that after this post this company promptly responded with a total refund of my money.
Response from Biocide SystemsMay 8, 2018
Dear Mr Mooney,
We are sorry to hear that our product did not take care of your odor issue. We understand that different circumstances can sometimes cause our product not to be effective on rare occasion and we will gladly arrange for a replacement or refunds, it is up to you. I would like to mention, that we are odor eliminator of choice for several Car Rental Corporation because of the effectiveness of our products. Please initiate the process by sending an email to [email protected], reference your order number and give a brief explanation of the issue, and someone from our customer service team will contact you, or you can call 877-792-4624.
Regards
Biocide Systems
CU
customer
I used double the amount
I used double the amount; 4 bowls in an 800 sqft house. The cigarette smell is no better.
Response from Biocide SystemsMar 23, 2018
Dear Customer,
We are sorry to hear that we were not able to help with your odor issue. While we have great success removing cigarette odor from homes, we recognize that there may be situations where may need to make some adjustment. We would like to ask that you contact our customer service department to analyze your problem and see how we can resolve it. Please give us a call at 877-792-4624.
Kind Regards
Biocide Systems
CU
customer
They took the money but never sent me…
They took the money but never sent me the product!!! If you don’t have my email address why was this sent to my email address to place a review on your product that I purchased on 23 February.
Response from Biocide SystemsMar 1, 2018
Dear Customer,
We do not have any records of anyone calling us to let us know that they have not received their order, and when I search for your email in our records, I find not records of any purchase that used this email (talishamarshall30@xxxx. Please call us back as soon as possible so that we may research your issue and resolve it. You can call us at 877-792-4624, and since you have not provided any information as to your identity or order, please tell any operator that answers that you are calling about the Trustpilot review so that we now who you are, or you can reply through this forum.
Kind Regards
Biocide Systems
CU
customer
made no deference
made no deference
Response from Biocide SystemsFeb 21, 2018
Dear Customer,
We would like to get some additional information as to why you gave us a one star review. We can't help you if we don't now what went wrong. We have a money back guarantee to ensure customer satisfaction. I would ask that you please modify your review to include the reason why you gave us one start and to give us the opportunity to resolve your issue. You can reach us at 877-792-4624 and we will be glad to help you, or you can just reply by editing your review.
Kind Regards
Biocide Systemsw
DO
Donna
I tried to remove a bad odor in a small …
I tried to remove a bad odor in a small bedroom and it was actually worse after using the Biocide treatment. I left it in place for 24 hours and 3 days later still no improvement, although the odor of the Biocide is also still very apparent.
Response from Biocide SystemsJan 30, 2018
Dear Donna,
We are sorry to hear that our product did not work for you. This is puzzling for us as we have great results by so many people as tested to by many positive reviews. As you probably know, we have a money back guarantee and we will honor it as we always do. We would like to help you out and provide you with a replacement or a refund, please call our customer service department at 877-792-4624 and speak to one of our representatives so that we can figure out what went wrong.
We look forward to helping you out in any way we can.
Kind Regards
Biocide Systems
MA
Marc
Money finally refunded after repeated tries
I received two Room Shockers. The first had no effect on smoke smell, and the second packet exploded a few minutes after adding water, rendering it useless. I photographed the exploded item, and immediately requested the money-back guarantee, which must be done within four weeks of receipt. After sending four emails describing the problem over a period of four weeks, I never received a reply. I did contact a representative on the phone, who directed me back to online service for refund. So, after never receiving any response to my online requests, the four week period is now expired. I cannot recommend this product, and customer service will be of no use if you have problems or want a refund. Will not use this product again nor can I recommend it.
ADDENDUM: And so the company responds within one hour of my posting a two-star review, but they could not respond to four weeks of requests via email. Note the tone of the company's response, suggesting I can't follow their instructions for return. I fully read the instructions and was even referred back to email contact by the company's own phone representative. Don’t want bad reviews? Then respond to emails when customers send them. Four weeks and never a reply. Original two-star rating lowered to one star: "Bad - unacceptable experience, unreasonable and rude conduct."
FINAL: The company has issued a refund for these items.
Response from Biocide SystemsDec 14, 2017
12/14/17
Thank you for removing you comment inferring we were a scam, this was simply a matter of confusion and being very busy and under-staffed. As I said before, you refund has been processed and put back on the credit card you used for the purchase.
Addendum: You were sending your emails to the wrong email address, we discussed this when we spoke on the phone, in our Guarantee card we have a link to follow in order to properly get a refund in a timely manner, as I already said, your refund has been processed and you should see it on your next statement. We can only do so much to help, but when customer do not follow instructions, there is not much we can do to remedy that. When one is slandered, it is hard not to be blunt, but some may interpret that as rude, so be it.
Thanks again!
Dear Customer,
There is NO SCAM, if you would take the time to properly read everything included in your order and on our website, you would see that the claim has to be filed within the first 30 days, it doesn't have to happen within the first 30 days. We also include a guarantee card with details and instructions on how to proceed with returns, along with instructions to go to our website for detailed instructions on how to proceed, here it gives you the correct address to email so that you can get it right the first time. It can take up to 3o days to completely process a return and refund and we are still within that period from your November 17th email.
You will receive you refund soon and we urge you to please read instructions more carefully before slandering a business that clearly makes every effort to instruct it's customers on how to properly return an item for a refund.
Kind Regards
