Biocide SystemsReviews of biocidesystems.com

Response from Biocide SystemsMay 13, 2019

Dear Barbara, We are sorry to hear that our product did not work for you. What seems strange to us is that you said it left a vinegar smell, this is something that our product could never do, but perhaps you have used other product before our and they we still lingering in your home and interfered with ours. In any case, we will be glad you provide you with a refund or replacement. It also sound like you already begun the refund process so you should expect your refund as soon as we receive the returned product. If you should have any questions or would like us to help you find a solutions to your odor p[roblem, please feel free to call us at 877-792-4624. Kind Regards Biocide Systems

Response from Biocide SystemsFeb 13, 2019

Dear Monica Wisniewski We are sorry to hear that our product did not work for you, but keep in mind that it is not a waste of money, as we have a guarantee. We encourage you to take advantage of our money back guarantee and submit a request to [email protected]. Please keep in mind that we sell our products to thousands of customers including major hotel chains and automotive rental companies with great success, and maybe there was an issue with how our product was used and therefore did not work to your satisfaction, in which case we would be happy to send you a replacement order at no charge. Just for clarification, our money back guarantee works in one of two ways; either we refund you your order, or we can send you replacement products, it's your choice. Kind Regards Biocide Systems

Response from Biocide SystemsFeb 13, 2019

Dear Mary Harlan, We are sorry to hear that you were disappointed with your results, we encourage you to take advantage of our money back guarantee or request a replacement order at no charge to you, perhaps a second application will completely solve your issue. We also encourage you to speak to one of our customer service reps and explain to them how you used it and maybe they can give you some pointers on how to better use our products. You can either give us a call at 877-792-4624 or emails us your refund request at [email protected]. Kind Regards Biocide Systems

Response from Biocide SystemsDec 11, 2018

Dear Mr William Sherman, We are very sorry for your order getting mixed up. I have checked out logs and have not found any emails from the email address we have on file. If you recall, the receipt that was emailed to you instructed that any issue or questions should be directed to [email protected] or call us at 877-792-4624. Please give us a call so that we can resolve your issue to your satisfaction. Kind Regards