Belinda P.
Ignored and refused refund!!!!
I am very dissatisfied with the customer service. I have sent numerous emails to Leslie in customer service and with how the Shocker did nothing in spite of using it 3 THREE times and mixed it each time to maximum strength! I was initially thinking the company was going to help me with a solution. I informed them well within my 30 day purchase window informing them that the product I bought did not work. I asked for EITHER a replacement with a product that would be better suited OR a refund of my purchase price. Per Leslie Ba "supervisor" was reviewing the problem and LESLIE was waiting for an answer. Short of it is, I sincerely feel that I am being ignored and put off until no I get tired and go away. I Would Not recommend THIS to anyone. While a different product might work wonders, I haven't been given the opportunity to find out OR to even get advise
Response from Biocide SystemsFeb 4, 2020
Dear Belinda, I'm sorry you did not have a good experience with us, however, you purchased the wrong product for what you needed. We are working to get you the help you need with this situation, it has been slower than usual because there is a lot of traveling happening in our company due to some major marketing events. I have instructed our customer service rep to contact you with a solution. Kind Regards Biocide Systems