Binny's Beverage DepotReviews of binnys.com

Very unpleasant experience with Vernon Hills store. I have purchase a bottle of nice French white wine about 5 years ago. Just to clarify, I have been buying various wines and spirits from Binny’s for the past 10-15 years. This particular bottle of wine end it up sitting there for several years and when I opened it now and tasted it, it was sour garbage. I called Vernon hills store manager Vince who start research my history and assured me, even though it might have been a year or two since I bought it, he will take care of me by either replacing it or giving me store credit. After finding it in my history and then contacting his boss Katie, he came back with “we can’t do anything for you, since it has been 5 years since I bought it”. I understand you have 30 day return policy, but in this case he should have made an exception. This is just bad customer service in general.

I tried to sign on to their website. I was blocked. It said I triggered some alarm, or did something bad. I couldn't get on. I couldn't check prices; I couldn't check product availability. To paraphrase the Seinfeld episode, "NO BINNY'S FOR YOU! It then told me that if there was a problem, I should e-mail them with the details. I an blocked, but I should send an e-mail anyway. WTF? I happen to live in Costa Rica, and visit Binny's when I am back in the States. Maybe that's why I was blocked. But if so, why not just tell me, and skip all the BS? I like Binny's. They have enough locations that I can usually find one close to my destination. But today they are really pissing me off.

Their website says Free Delivery if you type in the code. It doesn't work. They don't have free delivery. Fine, I placed the order on their website for delivery with a charge. It took all my information including credit card. Then the website rejected the order for no reason. This company might have gotten 5 stars but they - for whatever reason - choose to keep the wrong information about free shipping on their website. I ended up having to call to place the order. And they charged me. Misleading advertising. Bait and switch.