bimmerplug.comReviews of bimmerplug.com

WORST CUSTOMER SERVICE ever! Wish I had read these reviews first. Their web site is full of fake reviews. Stop now - go away. As for support, they wish they were at the level of incompetent. No phone support, no email support, on VERY SLOW texting (hours to days to reply!). When asked about parts or installation, they can't identify the parts they ship. "Installation Instructions" - are not. Vague descriptions, no details. When asked, they offered no details, no videos, no links; nothing that would support even the professional installers.

They offer extra protection for returns then refuse to give a refund. I highly recommend staying away. Terrible communication, terrible customer service. They are a scam.

Keep deleting my comments Bimmerplug - it's not going to stop. DO NOT BUY PRODUCTS FROM THEM. Taillights have terrible seals - weeks after install they fill up with condensation - literally water dripping inside of them. Then deny warranty claim after having me get them photos, then they ask for video, then I have to proactively reach back to be told they denied the claim. They DO NOT STAND BEHIND THEIR PRODUCTS, DO NOT BUY ANYTHING FROM THESE GUYS!

I ordered a CarPlay upgrade for my 2012 M6 back in early March. I tried to get a hold of someone after placing the order to get details on the product and shipping info. No one would respond. I did receive the product in late April and it was missing the main harness. I called the support line and was sent to voicemail and then a text popped up asking what they could do for me. I explained the situation and sent pics of the missing harness. I was asked to give them 2 days…it’s now May14th and I still don’t have the part or a tracking #. It still has not shipped and they keep telling me next week. DO NOT buy anything from these people, they are horrible! I’ve tried to just get my money back and they have denied my return twice now…how is this possible??

In November 2024, I purchased an aftermarket Apple CarPlay device online for $349 from Bimmer Plug LLC, and my experience has been nothing short of appalling due to their blatantly unethical and deceptive business practices. They essentially stole my money along with the returned device, an action that I firmly consider theft. The device was incompatible with my vehicle, directly contradicting their so-called "Fit Guarantee." Worse, the product arrived without usable instructions, merely providing a generic YouTube video that referenced an entirely different model. My numerous attempts to reach their customer service through email, phone, and text were entirely ignored. After incurring additional costs of \$77 for certified return shipping, the return package was confirmed delivered and signed for by Bimmer Plug LLC. Despite this clear evidence of receipt, they blatantly refused to issue a refund or even acknowledge the return. When I disputed the transaction with my credit card company, my claim was rejected due to a deliberately obscured clause on their website requiring submission of a return request form—requests they intentionally ignore, effectively ensuring refunds cannot be processed. My ordeal mirrors countless other consumer complaints online, highlighting a systematic and calculated pattern of consumer deception and theft by Bimmer Plug LLC. I strongly urge potential customers to avoid this unscrupulous company to prevent experiencing the same financial loss and frustration.

Ordered carbon fiber mirror caps for a m2 f87. Fitment was awful. Chinese knockoffs. Threw them out and didn’t bother contacting the company due to the poor reviews about the return process. Should’ve listened to the bad reviews. I gave them a chance and was disappointed.

If I could leave zero stars I would I ordered some m style carbon fiber caps with sequentials emailed them and said they would give me an update two weeks ago till today no update so not recommended at all

This company has a real bad issue with communication and they will never get back to you and the response is thru e-mail instead of picking up the phone and talk to the installers. I was dealing with the issue on a Saturday. That was the major reason why I return the navigation system. I ask if I maybe I can possibly see if there was another item I can use the credit on. I e-mail them and they said they would look into it. Since I got no response I requested a refund. If a company doesn't respond why not move on with life and get your refund. Now I have filed multiple disputes with this company and it seem Affirm has decided to take their side. Too anyone who is thinking of ordering product from them. DO NOT DO SO. Most of their products are from China and you can get them off of ebay for a lot lower price. I am in a dilemma where my credit score will tank because this company refused to refund my money. Please look at the Google reviews! They have a 1.8 star rating and the issue is the same. I know I have gotten screwed by them, but I am letting everyone know that don't be like me and get trapped. This company rather take your money and not product the product or give you an update on the product if you consider doing a laterally refund to a fair price merchandise. You have been warned.