Christine M.
Exceptional support every single time
I continue to be incredibly impressed by the level of support I receive from BigScoots. Every time I contact them, their responses are remarkably fast, detailed, clear and genuinely helpful. Most recently, Julian helped me understand how PHP maintenance works on my website, including the difference between automatic security patches and larger version changes. He explained compatibility considerations, backups, potential downtime and rollback options in language I could easily understand. He also researched the account activity history and provided the precise information I needed about a previous PHP change. BigScoots has also helped me verify account access and confirm that my hosting account is fully under my control. I never feel rushed, dismissed or given a vague canned response. Their team takes the time to answer every part of my question and gives me practical information that helps me make informed decisions about my website. Their customer service is consistently exceptional. I feel confident knowing that my website is hosted with a company that responds quickly, communicates honestly and is willing to investigate thoroughly when I need help. I cannot recommend BigScoots highly enough.
Response from BigScootsOct 12, 2026
Thank you so much for taking the time to share such thoughtful feedback! We're thrilled to hear that our team has consistently provided the level of support and communication you deserve. We will be sure to pass your kind words along to Julian as well! We truly appreciate your trust in BigScoots and are always here whenever you need us.