Big Sandy SuperstoreReviews of bigsandysuperstore.com

Don’t waste your time or money. Spent $6000 on leather section, ottoman and recliner. Was supposed to have the recliner in 2 weeks and then told it be January, 2 months late. The ottoman, ($750), had no padding on corners and started to sag after 1 week. After complaining they finally sent someone out. He said they don’t put much padding on the corners and it is not made for sitting on. REALLY! Been waiting for almost 3 weeks and after calling finally got repair scheduled. They could not give an approximate time just that it would be Thursday. They expect you to spend your whole day waiting on them. Never again will I grace their door.

Unfortunately we purchased all our appliances (LG) from Big Sandy in 2018. Our dishwasher was looked at by Big Sandy repair 4 times and then I fixed it myself. Now our $3800 refrigerator has died-it literally needs all new parts at a cost of $1416.41 + tax excluding the price of the compressor -LG is covering the cost of that because they have had so many fail. Big Scumdy is absolutely horrible. I spoke with a service person today and complained that they shouldn’t be knowingly selling inferior appliances and she said……”You should have done your due diligence.” Really???? Thankfully I live ACROSS the street from the BS Distribution Center….now EVERYONE going to pickup their purchases from BS will see the warning on my broken refrigerator sitting across the street from their entrance.

Bought a recliner sectional plus bought the 100% 5 year warranty fix anything. Broke in 6 months took 3 months to fix it funny 90 days same as cash paid it off. broke agin in about 5 months later and it’s been 6 months and still not fixed. I wouldn’t buy another thing from big sandy

Received the wrong couch now they want me to wait 2 weeks to fix the problem absolutely pissed off customer service sucked

Shady sales person, shady invoicing, shady delivery, missing, wrong, and damaged goods. Attempts to resolve were almost successful, but the final result was an unsatisfactory. Zero stars. Worst experience. Buyer beware.

Went to look for a new fridge on Tuesday 4-18-23 ended up going with a floor model fridge for 1400 plus tax and was given free delivery. Paid that same day in full and was told delivery would be Thursday. Come Wednesday we called and was told it was the following week on Thursday and we told them that we were told Thursday with no Daye so we thought it was that coming Thursday. They said they could get us in on Saturday. Come Saturday they are coming between 12 and 4. We sell our current fridge at 11 am. Delivery get there at around 2:30 on 4-22-23 but there's dents all over it. My wife called the store to find something out because when we bought it we were given paperwork that showed it was a floor model and no scratches or dents were present. Before my wife could get off the phone the delivery guys loaded up the fridge and left. The manager stated we could get our 1400 that we paid in store credit and go purchase a new one for 2000 if we didn't want the dented one and that even jf we called corporate thats all that could be done.We asked for a loaner fridge and the manager stated there was nothing they could do unless we went in and bought another fridge and took it home ourselves. The manager told my wofe that if we didn't buy a new one that nothing would be dome and no fridge will be getting delivered. That tells me they have new ones but they wanted to give us a dented beat up one when we have paperwork showing none of that was present. Now all of the food we had in our fridge will be going bad because they couldn't hold up there end of the deal and provide the fridge in the shape we paid for it to be in. I will be getting a lawyer if they do not fix the issue and I will be going after money to replace all the food that will be going bad and for the hassle of not having a fridge and also the expenses of all meals incurred to my family due to not having a fridge do to their neglect and error. They would not let us take money off for the dents if we accepted.they wouldn't give us a loaner either.

Terrible experience! Purchased a washer and dryer. Supposedly the washer was scratched but I believe the delivery person who saw they were going to have to remove the old set and take new set upstairs around L shaped steps just didn’t want to do that. Despite my telling him I was calling the store operations manager to get it corrected right then and there he took off! I was left making phone calls the entire rest of the day trying to reach management to take care of the matter. It was also very obvious the manager was avoiding my calls. By the 20th phone call and after being on hold a total of over 60 minutes I found out they were not going to deliver again that day as I had been previously told. Hours and hours of work for me and my entire schedule disrupted the day of expected delivery plus 3 additional days after that. Major mistake I made buying from Big Sandy. Nothing “super” about this store!!

We bought this from Big Sandy in Ohio and had it installed in December of 2022. Within 2 days it was broken. We contacted Big Sandy and they ordered a replacement part. The part took around 3 weeks to get in and when they came out to fix the appliance, the replacement part was broken. This was the end of January. Today, 2/28, Big Sandy was to come out and fix the part and we got a call today that the replacement part came in broken. I called and talked to the manager who scheduled our fix on March 6th, I got a call 3/3 that the part was not in and that they would not be out. I am extremely unhappy with this appliance. We are getting replacement parts that are coming in broken, maybe they should rethink how flimsy this part is and replace it with something that wont break. I wish we never bought this appliance. I only gave it a 1 star because it wouldn't let me put no stars.