Big Sandy SuperstoreReviews of bigsandysuperstore.com

I had a service call and the gentlemen that came out was great. I got a call stating that that they had a boxspring that I could come get, when I got to the store there were three girls sitting at the counter. Two were talking and the other was reading a book, when she finally noticed she said sorry, but, I thought it was very unproffesional!!! While speaking with her one girl walked away, and the other was on Facebook the entire time!! Then, the girl could not find my box spring...she said it wasn't supposed to be in until Thursday, however, I had talked to a girl that said it would be there that day, she called back to the mattress department and asked, and the person that I spoke was not there, so then she got to looking around the computer and saw my order, something that should have taken 2 minutes took 15-20 minutes. This was the Big Sandy's Superstore in Parkersburg, WV

Salesman told me I could not return and exchange a new mattress and box spring after having it only 7 days, and having a $200 mattress protector on it those 7 days that was purchased with the bed. Told me it was company policy which would be OK except he backed that up by saying they had to have this policy because it was an OSHA Health and Safety law. After researching this I found there is no such law and that is a common lie told by bedding retailers. The mattress was hurting my son's back and we wanted to trade for a more expensive model. Too bad for us. Money wasted!

Bought a mattrrsss, which was a nationally recognized brand, so no issues. Tried browsing for furniture to spend a store gift card and really couldn't find anything of satisfactory quality.

I have bought from Big Sandy for years but this round has been a mess. Tore up furniture, duplicate orders, things not being sent when they were supposed to and others not sent at all. Really has been an unfortunate mess this time.

We bought a higher end appliance package for a comparable price but the trouble we had with delivery and service was not worth what little we saved. After a month of delays and problems we found the exact same item at a competitor who would price match and could deliver in two days. Once we presented that, all of a sudden they were able to get it. Down side was even though we paid for "white glove delivery", I picked it up and installed it myself. I actually installed 3 of the 4 pieces myself. Wouldn't go here again.

Called my salesman twice, because when delivered they forgot several parts, extras we paid for. When I finally tracked him down, he told me I needed to come to the store to pick them up. Never offered to mail them, or have them delivered. I needed to pick up documents for a rebarte, they gave me the wrong papers. We spent $7000 on new appliances. The LG appliances are not as good as Kenmore. We bought from Sears for 35 years, never had a problem. The stove top already shows wear and we have had it for 3 months, and I don't cook a lot. The easy clean is a farce. The refrigerator does not cool at the top shelf as good as the bottom. None of their appliances have back lights. You have to strike a match to see them after dark, Not satisfied. I have read their booklets on the appliances several times, and can't figure out what is wrong with the fridge. Glad I got a warranty. Wish I could return them, I do not like them

Price is very good. However, status updates after the sale regarding shipping could stand much improvement

ALL WAS WELL, EXCEPT FOR A LITTLE OVERRATED ON THE PILLOWS , THEY ARE NOTHING TO BRAG ABOUT AND THEY COST WAY TO MUCH.