Big Sandy SuperstoreReviews of bigsandysuperstore.com

I have purchased many appliances through the Dayton location over the past 4 years. I purchased warranty on my washer and dryer. I called and sent text on Wednesday. It is now Saturday and no word back. Leaving me no alternative other than store manager. The Customet service Department should be open at least 1/2 day on Saturday. I will be in there later today to speak face to face with Mgr. I now want a new one it includes replacement.

We bought a living room suite a few years ago and bought the warranty. The warranty cover a one time incident for pet damage. The couch was damaged so we called and tried to get it repaired. We submitted pictures of the damage and was informed the damage was to old foe the warranty to cover repair. At no point was when the damage occurred discussed. So basically definitely don't buy the warranty because they will lie about why they can't honor it. So it makes you wonder what else they will be dishonest about

went to big sandy superstore in portsmouth ohio to buy a washer and dryer set. Was paying cash for the set. Had to wait 30 minutes for a help. When the sales person came to me, he wanted me to purches a $349.00 for 5 year warrenty. Which would be fine but when declined the offer of the warrenty which I would not be on this earth to use, he said he would charge me a $100.00 delevery fee if I did not pay for the warrenty. I left and went to Lowe's and got what I needed with free delivery. Thank you for your help Big Sandy.

We purchased a couch a love seat A cocktail table and 2 end tables in January 2022 we bought the 5 year warranty to cover everything. They're trying to tell us the 5 year Warranty does not cover the tables, And it says right on our paperwork wood products. We also had to Wade until August 2022 to get our tables. They were 10 months late. A piece of the wood on the coffee table chipped off. And they're saying they're not going to cover it. We paid $400 for a warranty that we can't even use because they're trying to tell us. Our warranty is no good on the wood products. My recommendation to everyone is to never purchase furniture from this store. They are not true to their word they lie!

On 2/09/2022 I ordered a washer and dryer. When it was delivered on 2/15/2022 there was no dryer vent. The Deliveryman told me that they would put that on the order on would deliver it within on week. I called them today 02/15/2024 and inquired about the dryer vent. They told me that there was no notation on the order form about a dryer vent. They also told me that I would have to purchase the dryer vent separately after paying close to $2,000.00 for the washer and dryer. I asked the sales associate why wasn't I told that when I ordered the machines. She could not answer that. When I asked who I can talk to about making a complaint, she told me that she would handle that and give it to the manager. I told her to forget that, because I don't trust her to be honest. I also told them that I would never order anything from Super Sandy again.

My 65 LG TV had some panel bleed issues a service tech came out and looked at the tv after a few weeks they decided to just replace the old tv with a new one, one month later I get a bill for 536 dollars I call and an associate Starr Mullins says I was supposed to return the broken tv I put in the trash, I have never heard of having to return a broken tv, I informed her that the new receipt doesn’t say anything about the return of a broken tv to them nor was I told that in person she then says either they get the broken tv back or I need to pay the 536 for the replacement tv that I paid an extended warranty on, I informed her that I will and I have reported her to the BBB for poor business practices.

Attempted delivery for leather couch arrived with hole torn in back so I refused the damaged couch purchase made 11/10/2023 still no couch, Thanksgiving no couch Christmas no couch now they are saying February??? But already making payments due to I have the loveseat so the distribution is very slow but the furniture should not be unwrapped packed like sardines in the truck that caused the damage during deliveries

We've patiently waited 7 months for a repair on a $3500 couch we bought in Feb 2023. Today I was quoted 2-6 weeks longer for delivery. The delivery and repair has been extended 3 times now. This is now extending into 8 months for a delivery of parts and repair. This is the worst company I've dealt with as a consumer. This couch was 3 months old when it stopped working. This company has a way of not honoring or dragging out warranties so they spend little if no money after purchase on warranties. The less issues they address over 5 yrs the more money they make on that one piece of furniture. This is the most unethical company I've every dealt with in my 45 years. I told the customer service guy how upset I was but explained I know it wasn't his fault. His response was that there's nothing I can do about it and I'm just going to have to wait. UNDER ANY AND ALL CIRCUMSTANCES STAY AWAY FROM THIS UNETHICAL INTEGRITY BANKRUPT COMPANY. I promise you'll thank me later as well as the 1000's of unhappy customers. Check out the Better Business Bureau and make a complaint there as well.