Big Sandy Superstore Reviews | Read Customer Reviews of bigsandysuperstore.com

Big Sandy SuperstoreReviews of bigsandysuperstore.com

3.3678 reviews
Furniture Stores

Big Sandy Superstore

About Big Sandy Superstore

Big Sandy Superstore is a premier home furnishings retailer serving families across the Midwest and Southeast with an exceptional selection of furniture, mattresses, and appliances — all under one roof. For decades, we've been helping customers create homes they love by combining quality brands, knowledgeable service, and honest value.Our furniture collection features trusted names like Ashley and Flexsteel, offering everything from stylish living room sets to bedroom collections built to last. When it comes to sleep, we carry the industry's most respected mattress brands — Tempur-Pedic, Serta, Sealy, Casper, Avocado, Purple, DreamCloud, and Nectar — so every customer finds the perfect fit for their comfort and budget.For appliances, Big Sandy is stocked with the brands families rely on most, including LG, Samsung, Maytag, Whirlpool, KitchenAid, and GE Monogram — from everyday essentials to premium kitchen upgrades.What sets us apart is more than just selection. We offer flexible financing options, strong in-stock availability, and fast delivery — so you're not waiting weeks for your new home to come together. Our in-store teams are trained to listen, not just sell, helping you find the right products for your space, your style, and your life.At Big Sandy Superstore, better living is always within reach.

Big Sandy Superstore (bigsandysuperstore.com) has 678 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: bigsandysuperstore.com
Website: bigsandysuperstore.com
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Big Sandy Superstore reviews

Showing 50 reviews with 3 stars · Clear filters

BRAD
Jan 4, 2017
Nice piece of furniture but bait and switch is annoying.
Called store and asked if they had a particular model of TV Stand in stock at the store. I was told yes. Went to the store and was told it was not in stock but just a few miles up the road at the warehouse. I purchased it. This was 3 days before Christmas and I needed it then. I was given directions to the warehouse. Turns out the warehouse was about 20 miles away. Got the TV Stand but very irritated after being told they had it in stock at the store and didn't.
Response from Big Sandy SuperstoreFeb 11, 2017
Brad, I'm sorry to hear about your frustrating experience. We have addressed two issues with our staff regarding stock. First, how to tell the exact location of in-stock items. But also, that when our guests call in and ask if an item is in stock, we need to explain whether we have it at the store, or at our distribution center. I appreciate the time you took to provide this feedback, which is vital to providing good customer service. I hope you'll give us another opportunity to do so. Thank you, Donna Graham Operations Manager 606-928-4661
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SUSAN
Jan 3, 2017
Not happy
Brian was the sells man that waited on me. He was very nice and friendly. He did tell me when I ordered my furniture it would be a little wait but that I would have it before Christmas which was fine. But here it is January and I still don't have all of living suit that I ordered November 4. They not sure when it will be in. You got your money but I not got the rest of my furniture
Response from Big Sandy SuperstoreJan 4, 2017
Susan, I am sorry for your inconvenience. I spoke with Brian and he has an update regarding your chair. Please call us at 606-759-5253. Melissa Kane Operations Manager
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BRANDON
Jan 1, 2017
did not like that i had to pay to h …
did not like that i had to pay to have it brough inyo my house. when they dilevered it the sit it on my porch in the rain and one one coner of my couch it had a tare in it
Response from Big Sandy SuperstoreJan 2, 2017
Brandon, Thank you so much for taking the time to review our store. We apologize for the damage that occurred with your sofa. Please contact myself, or your nearest Big Sandy Superstore so we can get a service tech to get your couch fixed. Sincerely, Derek J. Operations Manager 614-698-0121
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JAMES
Dec 30, 2016
Delivery/Customer Service
Delivery messed up 3 times, promised gift card, haven't seen. Should follow through on word.
Response from Big Sandy SuperstoreJan 1, 2017
James I apologize for the delivery issues it seems you encountered and also for the lack of communication. Please contact the store at 740-689-9617 to see the status of the gift card that we owe to you. Thank you! Courtney Bare - Operations manager
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ANGIE
Dec 29, 2016
Sales people are pushy as soon as y …
Sales people are pushy as soon as you come through the door. Our initial sales rep was clueless on how to use the computer. We were never called when ordered furniture came in- had to keep checking on status ourselves. Furniture had been in and we were never notified. Delivery was good but should be included when you buy $3000 worth of furniture. Initially told us they would not separate a 3 piece set although there were clearly separate prices for pieces on the sign. Did not purchase it. Very slow at processing a credit for a table and chairs we returned immediately upon delivery because we were not happy with it. They need some local competition- pretty much a monopoly market and they take advantage of it.
Response from Big Sandy SuperstoreDec 29, 2016
Angie, Thank you for taking the time to let us know how we're doing. I'm sorry to hear that you did not have a pleasant shopping experience with us. We strive to deliver the best customer service to all of our customers. We appreciate your business and we hope that you look to us for your home furnishing needs in the future!
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ROGER M.
Dec 29, 2016
I think I should have been refunded …
I think I should have been refunded some money on a three piece leather living room set I purchased. Changed love seat from a console to a regular, and changed recliner from power recline to manual.I think they probably were less expensive.
Response from Big Sandy SuperstoreDec 29, 2016
Please give us a call here at the store and we can definitely look into this for you! We'll make sure we go through your order and make sure everything is correct. You can reach our customer support by calling 1-304-744-3134.
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MARY
Dec 29, 2016
Problem
I have furnished my whole house over the years at Big Sandy, and this is the first time I have had a problem! I purchased a dining room table and it was delivered with some slate pieces missing. It took them 2 weeks to come and check it out, and now it has been 3 more weeks without a call to let me know what is going on. I finally called them and they said they were waiting to hear from the manufacturer. (Someone some where has dropped the ball). I think they should have called me to let me know what is going on, instead of me having to call me!
Response from Big Sandy SuperstoreDec 29, 2016
Mary, I am so sorry to hear that it is taking this long to get your issue resolved. I would love the opportunity to help you, if you could please contact me at the Teays Valley location I will be glad to help you get your issues resolved. Thank you for your business and I look forward to hearing from you! Sandi 304-760-1060
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JOE
Dec 29, 2016
Did not seem to work with us on del …
Did not seem to work with us on delivery date and time so we had to rearrange a dr's appt. delivery was made but wrong bed frame was sent so we drove back to the store to get frame.
Response from Big Sandy SuperstoreDec 30, 2016
Joe, I want to thank you for taking the time to give us your feedback so that we know what area we need to improve on. We strive to do our best on the deliver time frames and you can also track it on our website to get a better idea of when they will be there.. I know that the 4 hour window can be difficult to work around but we cant determine how long our drivers will be at each stop.. We appreciate your business and look forward to working with you again in the future.. Lacey Smith (Operations Manager Parkersburg)
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