Big Sandy SuperstoreReviews of bigsandysuperstore.com

After a wonderful shopping experience, personable sales team everything went down hill... Of the 5k dollars of items purchased, every single peice arrived with scratches in the wood (some more minor than others), broken couches and drawers in dressers that had been broken and jerry-rigged, etc.. I have no idea how they managed to get all the undamaged items delivered to their sales floor, but everything we got was more like second hand.. at regular price of course. In addition, we had just bought a new house and the moving team, although friendly and helpful, definitely left their mark (and dents) all over our brand new home. There was very poor response from management, calls not returned and neglectfulness in fulfilling their customers needs. Insultfully we were sent a 100 dollar gift card, which wouldnt cover half of paint and labor needed to fix the damage caused when moving couches in only to find they were broken and then to move them out again... rubbing along the walls the whole way. Management never heard the full scope of issues (uneven dining room chair legs, jerry-rigged drawers in dressers, damaged walls) as they wouldn't return our calls. We were nothing but polite and patient with this business and that is obviously where we went wrong. Sandy Superstore has major issues in delivery, products (unless you're shopping for damaged) and upper management for ensuring problems are handled professionally.

I feel like when I walk into Big Sandy Superstore, I have walked on a used car lot. Overwhelmed with sales ladies, watching me as I am awed by the decisions of directions. They play on the confusion and bewilderment. In my case, they lead me to furniture I didn't want. I tried to get away, by going to the appliance dept., she followed me! She stayed with me, until I went back to the furniture I didn't want. I signed an agreement and left. My wife and I talked about it, didn't like the color nor design. I canceled and told the cashier why. She apologized and told me my refund will show up in a few days. My original purchase was instant and went on my card, before I got home.

I had to repeatedly contact Big Sandy myself when my washer leaked due to no one returning my calls. Serviceman said washer leak was fixed. It was not which I found out several days later when the room next to laundry room had wet carpet. No one at Big Sandy cared to see that this issue was taken care of other than to get me a new washer a week later which I asked for. Still no call from them to see if everything is ok now. Not the way to do business.

Very bad wouldn't do it again

adjustable base for bed you would not take back NEVER used Had . two back surgery , Can not use adjustable base ...

sales person's pushy, not great deals

This experience has been a nightmare. Waited almost a month for the bedroom set, all of it not delivered the first time. Rescheduled the second time, delivery never showed up, the third time, we were delivered a floor model after paying for new. The store manager is trying to help but.......

you need people that knows what they are doing and not waited to add more money to you after you was approval