Big Sandy SuperstoreReviews of bigsandysuperstore.com

I was put on a wild goose chase to try to get a bed frame without being notified it was back ordered and wasn't ready with all the other pieces of furniture and electronics. The sales person was aware that I had to have all the pieces of furniture to take with me to tennessee. If it wasn't for the manager the problem wouldn't have been resolved, as the sales person that sold me almost $4,000 worth of furniture kept walking by me and never showed one piece of concern or even tried to help, he told me he would have a part to a lighted plant but never once contacted me within a month to let me know if the part was on order back ordered or if even ordered it I had to chase it down. Maybe you should quit paying on commission of how big the sale is and base it off customer service, not well I got the sale, see ya!!

I came to Big Sandy's for the first time expecting to get A-1 service. I met Erica in your furniture department. I was interested in a couch and chair. I saw one set and then I saw another couch and fell in love with it. It was brown leather like and better quality. Erica quoted me a price for both sets. The first one was under my budget. Then she quoted me a price for the other dark brown couch. It was going to be $135 over my budget. So I walked around and studied both sets. I thought $135 was not much more to get the couch I wanted. Again she used her computer and came up with a much much higher price. I told her that this time she quoted me a much higher price on the couch I really liked. She gave me an excuse she had trouble with the computer. I was really disappointed. So I don't like the cheaper couch and rarely use it. I purchased two rocking recliners too. The delivered ones were ugly and nothing like the ones in the store that I choose. So that is why I give you a low rating. I have a good credit rating but I will never come back to buy from your store. Thank you for the opportunity to get this off my chest. Sincerely, Connie Stover 1617 Chelsea Place, 43130. Ph: 740-785-5509 use first. CELL: 740-503-3678.

Store services good, Delivery very poor, watch out for so called white glove service, not worth it. Was given a refund when I complained. Did not deliver all my appliances at once, did not give white glove service, were rude and left before I could ask any questions. Did not get my rebate yet which I sent on the appropriate day in November 2016 now January 2017. Will not be using Big Sandy again - shame because the stuff is good and the staff are helpful but the atrocious delivery services need sorting out.

Chairs were good value so I thought, however it pops, cracks and extremely uncomfortable compared to the chair we sat in when we purchased it

I always deal with one store and happen to be in different town thought oh well all the same boy was I wrong. Everything was fine till we picked the tv got it home and two days later plugged it in and half screen didn't work. Long story short they told us we must of done it and said they couldn't help us even though we took extra warranty. SO told them come get sofa and tv. Next day I get call telling me I can come get new tv they didn't know I took extra warranty after me telling them over and over. Lesson learned going to my normal store from now on still don't have loveseat it's been over month

Purchased a matress. It didn't suit us as it was sold to us. Decided to exchange for a different matress. Service during the exchange was unpleasant. End result: still an uncomfortable matress, and now have inaccurate billing to deal with. Probably first and last experience with Big Sandy.

I purchased a tv from the store and brought it home. The HD never worked on it, and after 3 weeks we were having more trouble with it. I called to get some help, and the salesman told me they would have to have a repairman look at it. I was not satisfied with that answer. I told him I had just bought the tv and I didn't want it repaired, I wanted a new one. He told me that was impossible, we had to have a repairman come out. I waited a week for someone to call or come out on the tv and I never heard a thing. I was very angry by then, so I called back to the store with full intention of returning the tv and reporting it to the better business bureau. I spoke with the salesman who sold me the tv, and he resolved the problem. We returned the first tv, and are satisfied with the second one. We were also going to purchase a living room suite and there was so much confusion on their part we cancelled the order and went to Ashley Furniture.

Several issues delivery was promised in 3 weeks it was 5 then Couch delivered was broken 2nd one they scraped coming in the door. And that one started popping and cracking everyTime we reclined .returned that one . Finally received them all and now the couch is bowing to the floor in the middle it's only been sat on a few times during the holidays. This is definitely not the big sandy I have been used to in south point Ohio . I am contacting them about the couch hopefully we will make this right. Very disappointed.