Big Sandy SuperstoreReviews of bigsandysuperstore.com

Purchase made on the 16th of December 2025. Items supposed to be delivered 22nd of December. No one showed up 4 delivery, I called the office to to find out why my furniture has not arrived. Come to find out. The financing was not completed. I put a $600 down. The 16th December. I will never purchase anything. I am so disappointed and that company. Very poor customer service from manager and finance officer. Neither one did their jobs. No, they say the furniture won't be delivered. Until the 30th of decent in this december that's not acceptable.

Poor customer service…over 2 weeks wait for service to fix my dryer…they know in advance they are booked 2 weeks out and they don’t care. If they did they would hire more repair people. Revised REVIEW…Big Sandy’s finally replied to my review 11months later. Just proves they don’t care. I stand by my original review

I HATE THEIR ADS SO MUCH THEY ARE SO ANNOYING

Can I go less than 1 star? Do not trust Big Sandy to do the right thing! They sold us a defective “multi-media” couch and charged nearly $400 to “return” it to the store. They have a 3 day return policy, even if you had an open work order on the 2nd day. We went to the store nearly every other day to ask “for help” but, to get support to come fix the problem you must pay up $137. With this level of customer service and support, I am not sure how they stay in business. No not buy anything from them if you expect customer service.

We purchased two Lift Zcliners about forty five days ago. They have got to be the most uncomfortable recliners that we have ever owned. Our feet hang over the edge of the leg rest to a point that gives us leg cramps. We have to use cushions on the seats to get any kind of cushioning. I am disabled and thought that for close to two thousand dollars the recliners would help. But I feel worse. Big Sandy has a three day return policy for a refund. We are stuck with these overpriced uncomfortable recliners.

I tell everyone I know to stay far away. I spent ove $7000 and it took 3 months to receive furniture. Then we get "some of it".. after months of waiting we finally received all of the items. 3 weeks after actually owning the recliner it quit working. 2 weeks later someone finally comes to repair it for him to tell me that he doesn't have the motor. It's 2 parts. The motor and the switch. .. now another week and a half with absolutely no contact from the store we called to ask for an update, only to be told the motor is on back order for 12 to 16 weeks. I will go out of my way to worn people if this shady place.

I order a brand-new washer and dryer set only for it to be delivered and neither work. I reached out to the store and keep getting the run around and told a manager will call me in 48-72 hours. I'm almost certain they are delaying contact so that they can get out of their return/exchange policy. I will never buy from them again.

Customer service was horrible after the sale. Every piece of furniture was damaged, and when I made a claim, the representative was rude and didn't listen. She told me the date they would be out; then, while I was talking, she said they would call to let me know the time and hung up on me. We spent over 10,000 and get treated that way 🙄 The only thing you should buy from here is their beds and washer and dryer