Big Sandy SuperstoreReviews of bigsandysuperstore.com

VERY DISAPPOINTING! Big Sandy and their manufacturers have done little to solve my problem. I purchased a leather Catnapper brand sofa/recliner and it is HORRIBLE! We have NO children and NO pets and only one person sits on this who weighs about 220 pounds. That is hardly out of range for an average adult. Anyway, the cushions have sagged and sunk so badly that it has caused hip pain and chiropractor visits. We bought the extended warranty plan and have now had our FOURTH visit with a repair technician in just over the one year purchase. The last visit was 2 months ago and parts were ordered. Of course these parts, after 2 months, are still "on their way" and not scheduled to arrive until July 7. Big Sandy said there is nothing that THEY can do but that it is up to the manufacturer. I disagree . . . I believe Big Sandy has the means and wherewithal to give me a merchandise credit to buy something of value at their store, rather than this piece of junk! Then they can haggle with the manufacturer. Surely with the volume which Big Sandy does, the manufacturer would work with them.

We recently purchased an LG Dryer at Big Sandy Polaris Location. I was hesitant due to some negative reviews I had heard but we liked the advertised price. The sale was good with no pressure which was nice. The delivery was another story. We specifically gave the sales person, Josh, my husband's number to call as he would be the one home. They called my phone while I was at work. The dryer was delivered on time but we specifically told our sales person we needed to have the appliance stacked. The sales person said he would arrange that and the needed accessory, we paid in full and left the store. When the dryer was delivered the delivery person told my husband he did not have the needed accessory and they have no idea now to do what we were asking. If you can't do what I ask then just tell me so I can make an informed decision. The deliver charge is $99 which includes set up so I don't think I should have to pay that and it should be refunded. All the complaints I heard were just like mine. You can't deliver on your promises. This is really poor customer service.

Our massage chair, a Christmas present, has not worked properly 10% of the time. It takes weeks between service calls, even after they stand you up. Now, while the chair has been broken,again, for about 6 weeks, they have put me in the middle with the manufacturer to do all the leg work for a warranty claim. Can't send a receipt to the manufacturer without involving me. Cozzia acts like they never heard of you. I've now called your Dublin store to arrange a return because this chair is a lemon. We've had problems with the pneumatics and now the programming. Cozzia is no more help than Big Sandy. Like I said, I'm in the middle with a chair I cannot use. I'm very disappointed.

Couch was damaged and took over 3 months to fix. Will not shop there again.

Love the furniture but the wrong tables were ordered so the right ones had to be ordered. No offer to compensate for a week delay and another wait at home for a delivery. I then requested to exchange one of the tables with the first one ordered, I liked it more. They were supposed to order it in and I would pick it up. I asked they please call me if it wasn't going to be there since I was driving 45 min to get it. Arrived at the Dublin store and it wasn't ordered and no one called. Had to wait 4 more days for it to be ordered and then drive back 45 min to Dublin. When I got there the table was not set up and in a box. It took 1 hour and a half for the table to be put together. Staff apologetic but I wasted a ton of time.

I was enticed to shop at Big Sandy because of the huge showroom and great selection. Don't be fooled. I have 5 deliveries from them at 3 different locations. I have received the wrong color furniture, been delivered torn furniture, had deliveries get soaked at just not show up after waiting all day, been delivered a cook stove that had been dropped on its top with no grates instead of the one I purchased, and delivered a kitchen set to friends house where they destroyed her stairs and the refrigerator and tried to hide it. I think this is enough chances for anybody. Each time I got I communicated this to employees I got the same response, we get a lot of complaints about our delivery people. But these people aren't the ones loading the trucks. The store has made attempts to fix the problems but we have just given up. Shop at your own risk and take it home yourself.

when purchasing the Tempurpedic mattress with Adjustable bed frame, (well over $4300!), I mentioned I didn't want a very high bed cause I had trouble getting on it due to arthritis. I was told they could get shorter legs, so that would not be a problem. They did not. I discovered in a book that came with it that I could order them. I called to check price. $72. Awful, after spending over $4300 on the bed. And how am I supposed to get the mattress off the frame and lift the frame to change the legs? Also, the delivery men left the plastic on the base and frame, so every time I attempt to get on the bed, it slides! I called about this (not the store) and they said the plastic should not have been left on. That does me no good, since I am unable to get it off!!!!

It took over 2 months to get my furniture! I don't think I will ever buy furniture here again...