Big Sandy SuperstoreReviews of bigsandysuperstore.com

After 7 deliveries of damaged, canceled, no notification, poor communication between shipping, receiving, and store to get our complete order of a sectional with ottoman. Once we finally received our final piece of our sectional, the matching ottoman, a month later, the warehouse called to deliver the ottoman, fortunately we are honest, because I think I would like another ottoman. We had so many problems with the sectional and ottoman order, that we ended up canceling a $4,800 King Matress, Box Springs, and two adjustable bases, we could not even imagine the number of deliveries and poor communication that would have been. Sorry, but Big Sandy was a very bad experience for us. When we first entered the beautiful store, we were really excited that they were at Polaris, but we will never go back, the beautiful store does not make up for the waste of our time that Big Sandy could care less about.

Very disappointed, i will never shop at Big Sandy again. Pretty pathetic that you cant get a full refund on a washer that you bought 12 days ago.

Delivery not made when scheduled. No communication from local store. Had to threaten them to either make the delivery or give back my money

Couch took over two months to get the delivery was set then canceled by big sandy. When it was to be delivered was informed only two of three pieces would be delivered Hard to sit in only part of a sectional. Last delivered I called to confirm all three pieces would be delivered. When it came only two pieces were sent. Told other piece in other store. Called to see if I could pick up. Told it was available and they would deliver. Then told only store model available new would not be until end of January or I could take floor model. Since so close to Christmas took floor model.

My experience was terrible. I ordered a very expensive appliance bundle, paid for it and they didn't have it. It was terrible. Then they promised a $100.00 gift certificate which I never received. They lied throughout saying one of my appliances was damaged in shipping. Told me some of appliances not available. I called the manufacturer myself and they could get them in 24 hours. I hate Big Sandy for all I went through getting what I already paid for. They lie . We were under construction and had deadlines. You cannot rely on them. Anything to make a buck I

I bought all new appliances through Big Sandy and purchased the extended warranty. When my stove malfunctioned (the glass shattered while running the self-cleaning cycle) within 5 months and was unrepairable, my sales rep wouldn't even return my phone calls. After 4 unreturned messages, I went into the store. Instead of apologizing for the problems and offering a solution, I was treated like I was a problem! When they finally agreed to deliver a new stove, they didn't send the correct delivery people to install. After rescheduling, the final delivery drivers installed my stove; however, I realized after using it for two weeks and wondering why the flames were so high (it's propane), they forgot to install the conversion kit from gas to propane. I had to pay someone else to install the propane kit and was told I was fortunate the stove (and house) had not blown up since they didn't install it correctly! While the prices are good, the service is terrible!

My experience in purchasing over $7,000 in new kitchen appliances started well with sales person but the experience after that was horrible. I waited beyond the 6 weeks order time to receive the appliances and when they were delivered, the stove was missing. After digging into the matter it appears the wrong stove was ordered and so I had to wait on a reorder. That was problematic because the contractor doing my full kitchen remodel was put behind as well. When the refrigerator arrived, it didn't come with the right kit to hook up the ice maker water line. I called my salesperson and he said he would contact the Bosch rep for a replacement. That was around Thanksgiving time. It still hasn't arrived and I had to hire a plumber to fix it at my own expense. The expensive drawer microwave blew up upon first use. I contacted my sales person for a replacement. It hasn't arrived and I don't get clear information when I inquire about it. They said it would arrive at the warehouse on Tuesday but still no word. I really can't recommend Big Sandy and know I won't shop there again. I sincerely regret spending my $7,000 there.

I have made three purchas first was five thousand dollars trundle beds mattresses they sold me Matt that would not t allow beds to go under too tall did not even measure Couple years later bought twin beds and mattresses the Matt made so much noise if you turned over it woke me from other room The beds side rails broke on all three beds purchase along with three dressers a dining table six chairs one chair back broke within 3 months Purchased 2 queen beds a dresser and nightstand They delivered within reason the dresser had a gouge in the back which the back of dresser was cardboard not wood...really??? The nightstand was wobbly uneven so they took it back to be replaced over a month passed never called me they also told me they could reenforce frame to make bed more secure......could not use the two bed frames they sent that was to secure rails as to not break now I have two bed frames sitting that I cannot use when the nigh stand came after almost 2 months it also had gouged the back of cardboard So needless to say I will never buy from them again.oh I forgot maw maw bought girls a vanity with stool......yep you guessed The stool broke within a month. The drawer came apart and because it was not wood the top of vanity peeled. IMO. big Sandy is a ripoff Maggie Walton 304-768-0633