Big Sandy SuperstoreReviews of bigsandysuperstore.com

I bought a sectional couch from Big Sandy in Charleston WV a little under 3 years ago. Within the first 2 years, my end power recliner quit working. Well, you could actually still recline, but it scraped my hardwood floor every time. So anyway, it took MONTHS to get the correct part to fix it (mechanism). It took so long that I actually reported Big Sandy to the BBB. That sped my process up a little bit. Anyway, just a few months after that, my mechanism went out again....same recliner. The whole process of getting it fixed AGAIN has already been MONTHS again. I will NEVER buy anything from Big Sandy again. They are such a joke. Their furniture sucks and their warranty obviously is a joke. I really don't know how they are still in business. I wish I had read these reviews before purchasing my furniture from them a few years ago. Update 7-17-17 : Today was the day that Big Sandy was supposed to come and replace my mechanism. I arranged my schedule to be home all day (not easy to do) & waited for my call. Never received one. So I called customer service and asked them about it. Was put on hold. Then told that the manufacturer sent the wrong mechanism and they're sorry! The exact same thing happened last time. This company is so ridiculous! Meanwhile, I still can't use my recliner because if I do, it digs into my hardwood floor. It's already ruined a big spot. So, basically I still make my monthly payment for my couch that I can't even use, and haven't been able to for MONTHS. Please save yourself a hassle and don't make the same mistake I did by buying their cheap furniture and dealing with their customer service. I'll update again when I actually get my couch fixed.

Will never buy from them again. Waited all day for a delivery because they did not call to schedule a 4 hour time. Then when I called they said between 12 and 4. I had to call again at 4 to see if they were coming. They finally showed, well after 4. The two guys were rude. Will chose a more professional place to spend my money next time.

I must tell you to avoid Big Sandy's! We recent made a purchase, yes the cost was higher than Value City Furniture! See other reviews. However; upon delivery they broke our chandler. The deliverymen apologized. I immediately contacted the salesperson-who connected me to the Store Manager, Bernie. Who informed me someone from Corporate would call. I never received the call. Thus, I call Keith Salisbury; the delivery manager at the Corporate office. Who explained that they used a third party delivery company. Furthermore; that I would need to contact them. Not customer service oriented. David Burkholder of Superior Logistics, Lancaster OH ensured me they would cover the damages. After 8 weeks and dozens of calls, their solution is to pay us depreciated value, less than a third of the replacement cost without installation. Needless to say this is not how you gain marketshare in a new market. Highly recommend staying away from ALL BS Stores!

Took over a month to get our new furniture. They damaged our new coffee table in transit and said it would be another month to get one. I called that night and magically they found one to be delivered in 2 days. Customer Service Rep promised to send me a gift card for my hassle, that never happened. Then when new sectional and coffee table arrived the new table had damage. The guys delivering said they could take it back but it would be another month to get a new one. We kept it. Completely not satisfied. I won't even go into my problems with the rug and how it was delivered to us. When someone spends nearly $4,000 of their hard earned money, you expect better service and products. I shouldn't have to follow up when I was told I would be getting a gift card in the mail either. Very very poor.

After purchasing an LG front load stackable washer and dryer it took over a week to get the correct pigtail for our dryer. We were at the store every other day to pick up a pigtail, which was either the wrong length or wrong plug. We were sent to another store in another state to pick it up because employee in Ashland store supposedly called Chesapeake store to confirm they had correct one on hand. We went to Chesapeake store where we were informed that their store had contacted Ashland store to tell them they did not have the correct pigtail. Waste of gas and waste of our time to get the correct pigtail. We finally recieved the correct pigtail by mail from manufacturer 10 days after having washer and dryer delivered. Due to employee in appliance sales thinking it was funny that we made a trip to Chesapeake only to find that they did not have what he sent us there for, we will no longer use Big Sandy for any of our home appliance purchases once these are paid for.

$75.02 service charge for nothing. Told part couldn'T be ordered on a 4 year recliner couch. Big Sandy was fast to tell us that we were out of warranty, but not the fact that the part is no longer available. Cart in front of the horse theory. Might as well have gone to OddLots.

Still waiting on free 32in Flatscreen TV that was promised at time of purchase. Purchase was made on 1/15/17 for a new mattress/box springs. Wasn't informed that TV was to be delivered with mattress. Didn't receive TV and when I called I was informed that it was on back order. It is now 2/14/17 and still no TV. Salesperson lied also to make a sale, but I won't discuss that on this site since it needs taken up with the manager. Seriously doubt that I'll ever buy anything from Big Sandy ever again. And by the way this was Big Sandy in Parkersburg,WV.

Long story short after we purchased our mattress the service was horrible. We were supposed to get delivery which got delayed for weather, that's a very understandable no problem. Got another delivery date scheduled no one showed up during the window to deliver, I couldn't get the salesperson to return my call. Customer service couldn't answer my questions or tell me where or when I would get my mattress. Only after I tweeted about the horrible experience that I get someone to finally call me back and let me know that it was a mistake and my mattress was never on the truck to be delivered. So I wasted the day waiting for them to come. At that point I cancelled the order and went to Value City Furniture and bought the same mattress for the same price and had a wonderful experience