Big Sandy SuperstoreReviews of bigsandysuperstore.com

I had a rebate that rebate that I sent in in May. I have yet to receive it. Big Sandy has offered no help. Without going into all the details, the company they use told me to call their bank. That is seriously what they told me. I have had to go as far as filing a complaint with the Attorney General. I have had good experiences at Big Sandy before, but this time I have been treated in such and incredibly unscrupulous, dishonest manner that I doubt I ever go back. I would recommend you never, ever, under any circumstances ever make a deal that involves a rebate. Big Sandy could care less if the rebate company is honesty and they will offer absolutely no help to you all all. I hate they have changed, I really had good experiences before.

Unfortunately, our LG tv (1.5 yrs old) stopped working purchased from Big Sandy in Portsmouth, OH. We have the Big Sandy extended warranty - so I called to get the tv repaired. It has been over 5 weeks at this point and the tv still does not work. Between being short staffed on repair personnel and ordering electronic parts it will probably be close to 7 weeks by the time the repairman comes back out for the third time. We are very disappointed in the length of time they expect a customer to wait for repair service.

I ordered an appliance package online, my order was cancelled by them and refunded with no reason given. I called their customer service and was told that online orders can only receive support by online chat. I spoke with online chat and they told me that shipping costs are 700$ and that's why they cancelled my order. Their website says FREE curbside shipping for orders above 999$. I complained twice and they said a supervisor will call me and nothing happened, I tried to make the order again and the same thing happened. DO NOT ORDER ONLINE FROM THIS STORE - useless customer service and dishonest about delivery.

We ordered a mattress with the power base on July 24, 2017. It was from the LANCASTER, OHIO 43130. The salesman Matt didn't tell us that the base was on backorder. So as of Monday August7,2017, I called and that's when we were informed that it wouldn't be in until the middle of August. So we actually UPGRADED the base ourselves so we could have a bed. They didn't offer us any discounts or anything. They set a time for it to be delivered today, 08/10/2017, between 10:00 -2:00. They called us at 8:00 am to tell us they were on their way. We told them we had just woke up and to wait until the scheduled time. They kept calling us asking if we were ready. They arrived at 9:40. They were so rude. We paid to have our old mattress taken away. It has been sitting outside under trees and in a driveway for a month because of waiting on our order. The 2 boys took them out to the curb and then said there were bedbugs on it! The edges had gotten really dirty because of the timeframe we waited, there was a gnat on it, at that point i became really discussted that they would assume that it was a bedbug. So i even agreed to throw them out myself so we would just have a bed! They said they wouldn't take them back and was just going to leave the new bed and base in our living room unassembled. My husband and I were really upset at this point. So much for "white glove" delivery. So we refused it. They started getting really mouthy with us. I them tried to call the store 3 times with NO ANSWER AT ALL! So I called the corporate headquarters and all I got was a women named Kathy on voicemail. I left a message. I then called 740-574-2113. I got this number off the internet for CUSTOMER SERVICE SUPERVISOR, left a message, again no return calls. It is now 3:15 pm and have not received any return calls. I went to a local furniture store and bought a better mattress and base and it's being delivered TODAY! So they just lost a customer that has already spent $3000.00 on a washer and dryer set. I should have learned then because the delivery on that was awful to. My son and husband ended up installing that. This has been the most disappointing buy I have ever gone through! Especially when we were willing to spend more money than the original purchase and didn't get any deductions for our inconveniences. We haven't had a bed for almost a month because of the store. I am disabled and really needed it to sleep on! Now they have my downpayment, and all I have is a mattress cover that has not been used. They still will NOT ANSWER THE PHONE! I assume they have caller ID. NOT A GOOD PLACE TO BUY ANYTHING LANCASTER, OHIO.

We had the worst experience ever at the Dublin, OH store, we went in and spent over $4800.00 this past Sunday and then the next day I found the washer cheaper then what it was sold to me and we back tonight and they would not honor their deal of buy the washer get the dryer 1/2 price deal like we done. This store is a joke, do not go here. Their match it guarantee is a the biggest joke ever! I made them give me all my money back and they lost that sale. Don't ever deal with the rudest salesman ever in appliances, his name is Shawn I think. I will be blowing their corporate office this morning explaining what happened. Please again DO NOT go to this store! It is just like getting haggled by a used car salesman. I have never been disrespected by a salesman like this place did.

Agreed to move existing couch upon delivery BUT when the movers got here they did not know anything about it. They called their boss and he knew nothing about it. Big Sandy does not have their own movers and contracts moving to another company. They were aware that it needed to be moved upstairs and agreed to it the day I purchased it. Very disappointed - refused delivery and will keep looking. There has to be better service than Big Sandy!!

I recently purchased an expensive mattress and adjustable base from the Dublin Oh Big Sandy. The sales person seemed to be very knowledgeable and I ended up spending a little over $4,000.00. She was very insistent that I purchase a Ver Tex mattress protector to go with my new mattress stating all the reasons it was so wonderful. The pad was $200. I was a bit taken aback when she told me the price but she insisted it would make the bed even more comfortable. I had to really struggle to get the pad on the bed. With the adjustable base there are brackets and the pad would not go under the mattress on the corners. Next I attempted to put sheets on the bed. The edges of the mattress pad are so slippery that the sheets would not stay on. I was so frustrated that I put the whole thing back in the package and decided to return it. Imagine my surprise when I was told that mattress pads are not returnable. I DIDN'T EVEN USE IT! The sales person neglected to mention that I was paying a rediculous amount of money for this item but could not return it. Now I have a very expensive mattress pad and have no use for it. I bought a new one at Costco. I got the wrong size and had to exchange it. No questions asked. It works great and it only cost $27.00. Lesson learned. I am a very unhappy customer and intend to let everyone know about my experience. UPDATE I sent this review to Big Sandy headquarters. I quickly received a response and was told they would make an exception to their "no return" policy. I took the pad back to the store and received a full refund.

I would just like to share with anyone paying for white glove delivery service. I had several holes drilled in the bottom of our cabinets when they tried to install the microwave, then they drilled a hole through the center of the cabinet to plug in the electric cord, rendering that cabinet useless (. Also the installer left sawdust everywhere. The refrigerator was in place but not plugged in. All it took was taking the adapter off the old fridge plug and plugging it in but that must have proved daunting. After I plugged the fridge in, we tried to use the water tap and no water. I went to the basement and water was everywhere as the tap line was leaking I tightened it and turned the water on. There is still no ice being produced even though there is no kink in the line and the ice machine is on. The delivery men also put a large gouge in our back hallway wall along with dislodging the threshold leading into our garage from the laundry room. I have called Big Sandy Customer Service twice in two days and have left messages with the District Manager with no return call. I asked today if there was anyone else I could speak with and Cathy the operator said no one else was there. I find hit hard to believe a company this size have no executives on site. We have purchased 2 bedroom suites, a living room suite, big screen tv and a kitchen appliance package from Big Sandy's and both times we had to remind the sales staff that we were due a promotional gift card. The second time I had to involve the store management to receive the promotional items promised in the store's flyer. Be forewarned of shopping at Big Sandy's Superstore.